Educrate

About the Company

Educrate est bien plus qu'une plateforme de formation pour professionnels de santé. Au cœur de notre vision, une application communautaire d'envergure, rassemblant experts de la santé et passionnés d'apprentissage. Alliant contenus de pointe et interaction dynamique, nous révolutionnons l'expérience éducative. Chaque formation devient une aventure, chaque discussion une opportunité, le tout guidé par les meilleurs de la profession. Avec Educrate, plongez dans la nouvelle ère de l'apprentissage collaboratif.

Listed Jobs

Company Name

Educrate

Job Title

(H/F) Customer Success Manager

Job Description

**Job title:** Customer Success Manager **Role Summary:** Provide end‑to‑end support to healthcare professionals enrolled in DPC training programs, ensuring a seamless learning journey from registration to credential validation and driving course completion. **Expectations:** - Maintain high learner engagement and satisfaction. - Reduce dropout rates and accelerate progression. - Continuously identify and implement process improvements. **Key Responsibilities:** - Welcome learners and guide them through each stage: registration, platform access, onboarding, progress monitoring, and final assessment. - Resolve first‑line issues (administrative, technical, organizational) and refer to appropriate internal stakeholders. - Execute proactive follow‑ups (calls, emails, SMS) to keep learners active and address at‑risk accounts. - Track engagement metrics and learner status in CRM, Excel/Sheets, or LMS dashboards. - Produce concise reports on learner volume, conversion rates, reminder activity, and common blockers. - Recommend adjustments to messaging, scripts, reminder timing, and overall process based on data and feedback. **Required Skills:** *Hard skills* - Proven experience in customer success, client support, or call‑center operations. - Proficiency with CRM systems, spreadsheet tools (Excel/Google Sheets), ticketing/LMS platforms. - Ability to prioritize a diverse learner portfolio and meet deadlines. *Soft skills* - Excellent interpersonal and communication abilities. - Strong telephone etiquette for outbound callbacks and follow‑ups. - Methodical, autonomous, service‑oriented, and persistent attitude. **Required Education & Certifications:** - Bachelor's degree or equivalent professional experience. - Certification in Customer Success, Training Management, or related field is a plus but not mandatory.

Paris, France

On site

30-12-2025

Company Name

Educrate

Job Title

(H/F) (STAGE) Chargé de relation client

Job Description

**Job Title**: Client Relations Intern (H/F) **Role Summary**: Support a medical training organization by managing inbound calls, monitoring learner progress, and maintaining quality administrative records. Develop client‑relationship skills while enhancing processes such as scripts, FAQs, and reporting. **Expectations**: - Deliver professional, timely, and clear service to callers and learners. - Maintain accurate data and ensure all learner requests are resolved. - Contribute to continuous improvement of client‑service tools and reporting. **Key Responsibilities** - Handle primary telephone line: greet callers, qualify inquiries, provide basic information, and route to appropriate contacts. - Track learner status: onboarding, progress, completion milestones, and identify obstacles. - Conduct structured follow‑ups via phone or email to resolve blockers and facilitate platform navigation, assessments, and documentation. - Update learner records and tracking statuses in CRM/Google Workspace tools. - Assist in creating and refining call scripts, FAQs, email templates, and checklists. - Generate simple reports on call reasons, friction points, and follow‑up metrics. **Required Skills** - Strong oral and written communication. - Proactive, detail‑oriented, and reliable. - Excellent phone etiquette and customer‑service mindset. - Ability to work independently and close requests. - Comfortable with digital tools (Google Workspace, Microsoft Office, CRM, spreadsheets). **Required Education & Certifications** - Current university student (or recent graduate) in business, communications, or related field. - No specific certifications required; interest in education or health‑care sector is a plus.

Paris, France

On site

27-01-2026