- Company Name
- Cpl Life Sciences
- Job Title
- Managing Device Lifecycle Asset Management
- Job Description
-
Job title: Managing Device Lifecycle Asset Management
Role Summary: Own the end‑to‑end lifecycle of corporate mobile devices across Europe, from planning and procurement to provisioning, support, compliance, reverse logistics, and responsible disposition. Deliver seamless operations, maintain accurate asset records, and ensure SLA compliance.
Expectations: • Deliver consistent, high‑quality service and meet all device‑management SLAs. • Proactively forecast demand, manage inventory, coordinate shipments, and resolve escalations. • Maintain compliance with security, privacy, and regulatory requirements. • Communicate effectively with associates, hiring managers, carriers, logistics partners, and internal stakeholders.
Key Responsibilities: • Forecast demand, manage stock levels, raise requisitions, and coordinate with carriers/warehouses for timely delivery. • Triage support requests via “My Mobile,” enforce policies, and manage service requests, faulty returns, and replacements. • Track device lifecycle states, perform secure erasures, and maintain compliance records. • Oversee reverse logistics: field return QA, routing for repair/reuse, inventory replenishment, or environmentally responsible recycling. • Partner with logistics providers to streamline reverse‑logistics flow and ensure efficient disposal. • Coordinate with carriers, logistics partners, and internal teams; participate in onboarding and strategy forums.
Required Skills: • Attention to detail, strong organizational abilities. • Excellent written and verbal communication. • Self‑starter with the ability to work independently. • Presentation and confidence in stakeholder interactions. • Critical thinking and creative problem‑solving. • Prioritization and time‑management to meet deadlines. • Vendor management and communication skills. • Detail orientation to compliance and asset accuracy. • Device lifecycle management experience. • Knowledge of Microsoft Intune, Apple Business Manager, and ServiceNow.
Required Education & Certifications: • High‑school diploma or equivalent. • Relevant certifications in device management (e.g., Microsoft Certified: Modern Desktop Administrator Associate, Apple Certified Support Professional) preferred.
Northwich, United kingdom
On site
19-01-2026