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Managing Device Lifecycle Asset Management

Managing Device Lifecycle Asset Management

On site

Northwich, United kingdom

Freelance

19-01-2026

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Skills

Communication Problem Solving ServiceNow Customer Service

Job Specifications

Managing Device Lifecycle Asset Management

Pay rate: £14.88 per hour PAYE

Duration: Till November 2026

Location: Northwich

Hours: 40 hours per week

Role Overview

Own the full lifecycle of corporate mobile devices—procurement, provisioning, support, compliance, and disposal—ensuring smooth operations and accurate asset management.

Own the end‑to‑end journey of corporate mobile devices across Europe—covering planning, procurement, provisioning, support, asset governance, reverse logistics, and responsible disposition.

Key Responsibilities:

Procurement & Stock: Forecast demand, manage stock, raise requisitions, and coordinate with carrier/warehouse partners to ensure timely shipment and delivery—driving escalations to resolution when required.
Customer engagement: Communicate with associates and hiring manager providing excellent customer service
Support: Triage requests via “My Mobile,” enforce policy (tasks/incidents over email), and manage service requests—including faulty returns and replacements—while maintaining SLA adherence and clear communications
Asset Governance: Track lifecycle states, perform secure erasure, maintain compliance.
Reverse Logistics: Oversee field return QA and route devices for repair & reuse, return to inventory, or environmentally responsible recycling—partnering with logistics providers to streamline flow.
Vendor Engagement: Coordinate with carriers and logistics partners; join onboarding and strategy forums.

Requirements:

-Attention to detail, highly organised

-Excellent communication skills

-Self-starter / Ability to work independently

-Presentation skills and confidence

-Critical thinking and creative problem solving

-Ability to manage and prioritize daily tasks to meet deadlines

Nice to have:

-Strong vendor management and communication skills.

-Detail-oriented with focus on compliance and asset accuracy.

-Experience across device lifecycle management.

-Knowledge of Intune, Apple Business Manager, and ServiceNow.

About the Company

At Cpl UK Life Sciences, we're experts at connecting talented professionals with the most ambitious companies in the industry. With excellent local knowledge of markets across the UK, Switzerland, and the USA, you can trust us to help with all your life science recruitment. We cover: - UK - Switzerland + Europe - USA From big pharma, CROs to small biotech start ups, we can deliver the total talent solutions you need. - Permanent - Contract/temporary - FSP - Embedded (multi-hire) -Executive Search Our team has an acut... Know more