American Express

About the Company

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.

For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Learn more about us at:
https://www.americanexpress.com/careers
https://www.americanexpress.com/
https://www.facebook.com/AmericanExpressUS
https://www.instagram.com/americanexpress/
https://twitter.com/americanexpress
https://www.youtube.com/user/AmericanExpress

See our community guidelines at:
https://www.americanexpress.com/en-us/company/community-guidelines/

If you have a customer service issue or question, please visit www.americanexpress.com/contactus

Listed Jobs

Company Name

American Express

Job Title

Associate Digital Product Management

Job Description

**Job Title:** Associate Digital Product Management **Role Summary:** Collaborate across cross‑functional teams to accelerate the lifecycle of digital payment products. Drive product vision, roadmap prioritization, and successful market deployment while managing stakeholder expectations and ensuring product quality. **Expectations:** - Serve as the product expert for token services and related payment initiatives. - Act as the primary point of contact for external partners and clients, negotiating settlements and preventing future overdues. - Translate business requirements into actionable product documentation and process flows. **Key Responsibilities:** *Product Lifecycle & Roadmap* - Define and monitor product health and success metrics to guide backlog prioritization. - Lead New Product Approval (AEMP54) processes in partnership with Control Management. - Identify opportunities to improve product processes and enhance customer satisfaction. *Stakeholder & Client Management* - Communicate with clients on overdue accounts to secure settlements and reduce future risk. - Act as the external “face” of the team, managing communications and expectations. *Market & User Insight* - Coordinate market and customer research, develop personas, and create best‑in‑class user experiences. *Go‑to‑Market & Quality* - Support execution of go‑to‑market and distribution strategies. - Participate in product testing, QA, and release processes. *Process & Documentation* - Translate business requirements into process flows and product docs/guides. *Cross‑Functional Collaboration* - Resolve project issues quickly, drive consensus among parties, and adapt to shifting priorities. **Required Skills:** - Proven experience in payments, product development, or project management. - Strong communication skills; comfortable proposing innovative ideas. - Familiarity with product lifecycle management and agile methodologies. - Excellent analytical and problem‑solving ability. - Attention to detail, professionalism, and personal accountability. - Comfortable adjusting to shifting priorities and resolving issues. **Required Education & Certifications:** - Relevant bachelor’s degree (e.g., Business, Finance, Computer Science) or equivalent experience in payments or product management. - Optional certifications in Agile (e.g., ScrumMaster, Product Owner) and data analytics (e.g., SQL, Tableau, Power BI) are preferred.

Burgess hill, United kingdom

Hybrid

30-10-2025

Company Name

American Express

Job Title

Customer Success Advisor

Job Description

**Job Title:** Customer Success Advisor **Role Summary:** Deliver exceptional, timely service to existing small business owners by handling inbound inquiries, analyzing account data, and recommending tailored solutions to enhance customer value and loyalty. **Expectations:** * Work shifts from 9 am to 9 pm, Monday–Sunday (flexible within this window). * Resolve customer issues on first contact whenever possible. * Maintain high customer satisfaction and response accuracy. **Key Responsibilities:** 1. Receive and respond to inbound phone service inquiries from small business customers. 2. Utilize internal tools and systems to access account information and record all interactions accurately. 3. Evaluate account data to recommend appropriate solutions that meet customer needs. 4. Proactively identify opportunities to add value and drive loyalty. 5. Collaborate with cross-functional teams to resolve complex issues. 6. Adhere to regulatory and compliance standards. 7. Meet or exceed defined performance metrics (e.g., response time, resolution rate, satisfaction scores). **Required Skills:** * Exceptional written and verbal communication. * Strong problem‑solving and first‑contact resolution ability. * Ability to multitask, prioritize, and manage time efficiently. * Comfortable with digital technology and quick learning of new tools. * Customer‑centric mindset with a focus on building relationships. * Flexibility to work varying shifts and handle a fast‑paced environment. * Results‑driven and resourceful attitude. **Required Education & Certifications:** * High school diploma or equivalent (Bachelor’s degree preferred). * No specific certifications required.

Toronto, Canada

Hybrid

31-10-2025

Company Name

American Express

Job Title

Manager - Security Services

Job Description

Job title: Manager – Security Services Role Summary: Oversee day‑to‑day security operations for corporate facilities, lead a mixed team of contract security personnel and administrative staff, execute training, enforce policies, respond to incidents, coordinate with law enforcement, and manage access control. Expactations: - Full‑time, 24/7 on‑call commitment. - Independent decision‑making in the absence of senior security leadership during emergencies. - Strong analytical and leadership skills to manage diverse situations and maintain safety for employees, contractors, and visitors. Key Responsibilities: - Coordinate and supervise outsourced security workforce and in‑house administrative support. - Develop, implement and conduct training on security policies, procedures, and emergency response. - Draft, communicate and enforce security policy rules and regulations for routine and emergency situations. - Investigate security breaches (bomb threats, thefts, suspicious activity), assign investigators and ensure timely follow‑up. - Build and maintain collaborative relationships with Federal, State, and local law enforcement agencies. - Work with local facilities teams to schedule and ensure adequate security coverage. - Plan and manage security staffing for special events inside and outside facilities. - Oversee ID badging process (photos, data entry, access authorization) to control physical access. - Prepare statistical and administrative reports for leadership on significant security issues. - Conduct risk assessments for proposed and existing facilities and recommend security solutions. - Maintain 24/7 on‑call availability for incident response. Required Skills: - Prior law enforcement and/or professional security experience. - In‑depth knowledge of physical and building security, emergency response procedures, and risk assessment. - Leadership, supervisory, and scheduling skills for contract staff. - Excellent communication and interpersonal skills to handle sensitive matters across all management levels. - Ability to analyze situations rapidly, apply security knowledge, and resolve incidents decisively. - Relationship‑building with business units, center heads, and external agencies. Required Education & Certifications: - Bachelor’s degree in Criminal Justice, Security Management, or a related field (or equivalent professional experience). - Professional security certification (e.g., Certified Protection Professional, Certified Security Manager) preferred. ---

Sunrise, United states

On site

06-11-2025

Company Name

American Express

Job Title

Senior Analyst, Business Enablement & Controls

Job Description

**Job Title:** Senior Analyst, Business Enablement & Controls **Role Summary:** Dynamic analyst responsible for elevating controls, reducing operational risk, and coordinating governance across first, second, and third‑line functions within International Card Services. Acts as a centre of excellence, supporting regulatory programs, examinations, and control initiatives. **Expectations:** - Strengthen first‑line controls and ensure end‑to‑end governance. - Partner with enterprise teams to implement new control requirements. - Coordinate and deliver control testing, examinations, and remediation plans. - Provide subject‑matter expertise and training to stakeholders. - Drive execution excellence on cross‑functional risk and control workstreams. **Key Responsibilities:** - Design and execute enhanced first‑line control frameworks and testing programs. - Centralize ownership of cross‑functional action plans and conduct theme analysis. - Support control program delivery by liaising with Compliance, Risk, Control Management, and Internal Audit. - Gather, synthesize, and report data for internal and external exams and testing. - Facilitate knowledge transfer and governance education across the organization. - Collaborate with enterprise control functions on new workstreams, remediation, and action plans. **Required Skills:** - Strong project‑management and multitasking abilities in fast‑paced, cross‑functional settings. - Excellent communication and stakeholder‑influence skills. - Analytical mindset with detail‑orientation, critical thinking, and problem‑solving. - Proficiency in MS Office (PowerPoint, Excel, Word, Visio). - Ability to work independently and adapt to ambiguous, evolving environments. **Required Education & Certifications:** - University degree (any discipline). - 1–2 years of relevant experience in project management, product, or marketing. - PMP certification preferred (asset).

Toronto, Canada

Hybrid

Senior

06-11-2025