3Search

About the Company

3Search is a marketing and digital recruitment agency that puts you at the heart of everything we do.

Working across a wide variety of businesses across the UK and North America, we recruit marketing, communications, and digital professionals into all industries.

3Search was born from the desire to create a better customer experience in marketing and product recruitment. With over 800 Google reviews and a 5-star average, we're delivering the best recruitment experience you'll ever have.

Our consultants are your partners. Each of our specialist recruiters have an unrivalled knowledge of the skillset and industry they recruit for. Plus, to ensure our status as industry experts and to continue delivering an excellent recruitment experience every time, we’re dedicated to providing our people with ongoing training and learning opportunities.

Looking for up-to-date insight into the current job market, a new career opportunity or new talent to join your business? Get in touch for a no-strings-attached chat...

📧 sayhello@3search.co.uk

📞 London: 0204 5518 800
📞 Manchester: 0161 240 6313
📞 New York: +1 332 910 8809

Listed Jobs

Company Name

3Search

Job Title

CRM Specialist

Job Description

**Job title** CRM Specialist **Role Summary** Drive revenue growth by designing, launching, and optimising lifecycle marketing campaigns across email, SMS, push, and in‑app channels. Act as the nexus between strategy, data, and execution, ensuring channels serve as performance engines rather than mere communications tools. **Expectations** - Immediate impact on conversion, retention, and lifetime value. - Ownership of communication performance metrics and continuous experimentation. - Collaboration with Lifecycle Marketing Managers, product, data, and clinical teams. - Creation of automated flows aligned with funnel and journey stages. - High‑visibility work that directly influences commercial outcomes. **Key Responsibilities** - Design and execute high‑impact lifecycle campaigns. - Build and maintain automated flows across CRM platforms. - Run A/B tests to optimise CVR, LTV, CAC and retention metrics. - Analyse data using tools such as Looker, Mixpanel, or Metabase to inform decisions. - Collaborate with cross‑functional stakeholders to prioritise reactivation, conversion, and retention initiatives. - Ensure HTML emails are crafted, edited, and deliverable at scale. **Required Skills** - Proven experience in building and optimising CRM and email campaigns. - Advanced HTML knowledge for email construction and editing. - Strong analytical mindset; comfortable with data‑driven optimization. - Experience with A/B testing frameworks. - Proficiency with multiple CRM platforms (e.g., Customer.io, Braze, HubSpot). - Familiarity with analytics and business intelligence tools (Looker, Mixpanel, Metabase, etc.). - Ability to translate insights into actionable campaign strategies. **Required Education & Certifications** - No specific academic qualification required; relevant marketing, data, or communications experience is preferred.

London, United kingdom

Hybrid

12-01-2026

Company Name

3Search

Job Title

Head of Ecommerce Experience and Trading

Job Description

Head of Ecommerce Experience and Trading Role Summary: Lead commercial transformation of e-commerce operations from telesales-driven model to scalable digital platform. Shape end-to-end customer journey across global markets within product and technology constraints. Expectations: - Own full-lifecycle performance from initial visit to renewal and lifetime value - Drive conversion, revenue, and margin via trading strategies, pricing, and on-site activation - Resolve multi-step funnel challenges using data analysis and commercial judgment - Integrate e-commerce with telesales and other channels to enable self-serve purchasing - Provide structured reporting on performance insights and scaling requirements Key Responsibilities: - Execute end-to-end e-commerce performance optimization (user acquisition to retention) - Develop and implement trading plans for revenue/margin targets - Analyze funnel inefficiencies and design data-driven solutions - Align cross-channel customer experience with business objectives - Monitor metrics and report actionable insights for sustainable growth Required Skills: - Proven leadership in managing e-commerce or digital trading for complex, high-value, or subscription-based products - Track record of improving core metrics through commercial strategy, not just experimentation - Experience in transformation, scale-up, or early-stage environments with lean teams - Ability to influence product/technology stakeholders without roadmap ownership - Senior stakeholder communication and decision-making in ambiguous contexts Required Education & Certifications: None specified

London, United kingdom

On site

20-01-2026

Company Name

3Search

Job Title

Visual Designer

Job Description

**Job Title:** Visual Designer **Role Summary:** Transform complex data and editorial concepts into interactive visual experiences for digital storytelling in a fast-paced news environment. Support investigative and breaking news projects with innovative design solutions. **Expectations:** Candidates should demonstrate a strong digital design background in media or publishing, technical proficiency in interactive tools, and the ability to work rapidly under pressure in a collaborative newsroom. **Key Responsibilities:** - Design interactive digital features and immersive online articles. - Develop visual trackers and tools to support investigative reporting. - Create responsive, platform-optimized graphics for real-time news and long-form content. - Collaborate with journalists, editors, and developers to align visuals with editorial goals. **Required Skills:** - Expertise in Adobe Creative Cloud (Illustrator, Photoshop). - Proficiency in HTML, CSS, and JavaScript for interactive graphics. - Familiarity with visual platforms (Flourish, AI2HTML) preferred. - Strong ability to prioritize and deliver high-quality work under tight deadlines. **Required Education & Certifications:** - Bachelor’s degree in graphic design, visual communications, or related field. - Proven portfolio of digital design work in media or publishing contexts. - Certifications in front-end development or Adobe tools advantageous.

London, United kingdom

On site

11-03-2026

Company Name

3Search

Job Title

Customer Success Manager

Job Description

Job title: Customer‑Success Manager Role Summary: Commercially driven Customer Success Manager responsible for managing a portfolio of SMB to mid‑market clients across the entire customer lifecycle—onboarding, implementation, renewal, retention, and expansion—within a product‑led SaaS environment. Expectations: - Deliver high‑touch, results‑oriented service to ensure account growth and customer satisfaction - Build credibility quickly and influence upsell/renewal opportunities - Work collaboratively with sales, product, and support teams, driving continuous improvement Key Responsibilities: - Own the end‑to‑end customer journey from kickoff to renewal, ensuring smooth onboarding and adoption - Drive account expansion, renewal, and upsell initiatives while maintaining strong retention metrics - Conduct regular business reviews, identify growth opportunities, and develop account plans - Serve as a trusted advisor, addressing escalations, and ensuring timely resolution of client issues - Analyze usage data, generate insights, and recommend product or process improvements to stakeholders Required Skills: - 3–5 years of Customer Success, Account Management, or related client‑facing commercial role in SaaS, tech, or consulting - Deep understanding of customer lifecycle in a product‑led model - Strong commercial instincts, negotiation, and upsell strategies - Excellent communication, presentation, and stakeholder‑management abilities - Demonstrated ability to collaborate cross-functionally and influence outcomes - Data‑driven mindset; proficiency with CRM (e.g., Salesforce) and analytics tools Required Education & Certifications: - Bachelor’s degree (Business, Marketing, or related field) or equivalent professional experience - Professional certifications preferred: Certified Customer Success Manager (CCSM), or similar CS/Account Management credential.

London, United kingdom

On site

Junior

11-03-2026