- Company Name
- Infinity Quest
- Job Title
- Solutions Architect
- Job Description
-
**Job Title:** Solutions Architect
**Role Summary:**
Senior architect responsible for designing, delivering, and managing enterprise‑scale Amazon Connect solutions, integrating with backend services, ensuring security compliance, and driving best practices in IaC and serverless development.
**Expectations:**
- 15+ years in architecture/engineering, 10+ years in contact‑center technologies, 5+ years with Amazon Connect.
- Proven track record of complex, enterprise‑scale Amazon Connect implementations and integrations.
**Key Responsibilities:**
- Lead design and architecture of Amazon Connect deployments at enterprise scale.
- Integrate Connect with CRM, analytics, and reporting systems using API Gateway, Lambda, EventBridge, Kinesis, and DynamoDB.
- Develop and maintain infrastructure as code (CloudFormation, Terraform, CDK).
- Build serverless microservices in Node.js or Python.
- Implement security controls (IAM, VPC, encryption) and comply with GDPR, PCI‑DSS, ISO 27001, NHS DSP Toolkit.
- Mentor cross‑functional teams; provide technical guidance throughout implementation.
- Monitor performance and cost with CloudWatch; perform tuning and optimization.
- Produce architecture documentation, design reviews, and support post‑deployment.
**Required Skills:**
- Deep expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB.
- Extensive experience with Amazon Connect architecture and large‑scale deployments.
- Strong knowledge of security and compliance frameworks (GDPR, PCI‑DSS, ISO 27001, NHS DSP Toolkit).
- Proficiency in IaC (CloudFormation, Terraform, CDK) and serverless development (Node.js, Python).
- Ability to design complex integrations, data pipelines, and messaging architectures.
- Excellent communication, stakeholder management, and leadership skills.
**Required Education & Certifications:**
- Bachelor’s degree or higher in Computer Science, Engineering, or related field (or equivalent experience).
- No mandatory certifications specified.