Job Specifications
ServiceNow Administrator / Developer - Senior Technical Specialist
Location: 3700 Wake Forest Rd, Raleigh, NC
Work Arrangement: Hybrid
Engagement Type: Contract
Start Date: 08/18/2025
End Date: 06/30/2026
The Senior Technical Specialist - ServiceNow Administrator / Developer will support the North Carolina Department of Information Technology (NCDIT) in maintaining and enhancing its Customer Service Management (CSM) system using ServiceNow. This is a hands-on technical role within a collaborative development team focused on delivering secure, scalable, and user-centric service solutions for internal and external stakeholders.
Responsibilities
This is a high-demand position in a matrixed environment, requiring the ability to manage multiple work streams while ensuring platform stability, process compliance (including FedRamp), and business alignment. Responsibilities:
Administer the ServiceNow platform with a focus on Customer Service Management (CSM) modules.
Develop enhancements, upgrades, and fixes to improve platform performance and compliance.
Work with development teams on workflows and solutions aligned with user stories and business requirements.
Create and maintain technical documentation for application configurations and customizations.
Participate in design sessions and stakeholder engagement to define and refine user journeys.
Perform system and workflow enhancements, script changes, and system integrations as needed.
Support continuous improvement efforts, analyzing system data and user feedback.
Execute data imports, mappings, and migrations within the ServiceNow platform.
Adhere to FedRamp compliance and agency platform standards.
Minimum Qualifications:
Bachelor's degree in Computer Science, Information Systems, or a related field.
5+ years of experience supporting and administering ServiceNow CSM.
Strong expertise in ServiceNow forms, fields, scripts, workflows, and portal configuration.
Experience integrating ServiceNow with monitoring and data federation tools.
Proficiency in JavaScript, HTML, XML, and Web Services.
Experience designing and deploying web-based end-user self-service portals.
Preferred Qualifications:
Experience working in government (local, state, or federal).
Proven track record of implementing ServiceNow CSM using its framework and best practices.
Strong grasp of continuous improvement processes and user-centric design.
Familiarity with HR processes in a ServiceNow environment.
Ability to obtain a security clearance under FedRamp standards.
Excellent written and verbal communication skills with ability to present technical data to non-technical audiences.
Strong problem-solving, decision-making, and analysis interpretation skills.
Key Competencies:
Decision Quality
Problem Solving
Directing Others
Drive for Results
Organizational Agility
Building Effective Teams
Motivating Others
Recruiter Submission Template -
Full Name
Degree Major with University & Completion Year:
Total experience as ServiceNow Administrator/Developer - Senior Technical Specialist?
Experience working in the governmental sector (local, state, or federal)?
Contact Number
Motivation for Interest in This Position:
Email ID
LinkedIn Profile URL:
Full Address (Street, City, State, Zip)
Notice Period (in weeks):
Current Work Authorization Status (e.g., US Citizen, Green Card, H1B, etc.):
Expected Salary
Are you ready to relocate on your own expenses and work Raleigh, NC - Hybrid?
Skill Required / Desired Amount of Experience Candidate Experience Experience working in the governmental sector (local, state, or federal) Required 1 Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework Required 3 Experience performing continuous improvement initiatives for processes and services Required 3 Strong knowledge and familiarity with HR processes Required 3 Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience Required 3 Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results Required 3 Produce unambiguous, comprehensive, and accurate interpretations of analysis Required 3 Ability to obtain a security clearance with FedRamp administration standards Required 3
About the Company
The definition of Veracity is accuracy and habitual truthfulness. This truly defines our brand in simplistic terms. At Veracity, we believe in doing everything in the 'Right Way', which means you have to challenge your own innovations and solutions all the time. Our strength lies in our employees, and with the right blend of business and technical expertise, we set the bar high for Veracity.
From inception, Veracity focused on building cloud based SaaS solutions while using the latest and most advanced technology stack. We ...
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