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Smart IT Frame LLC
ServiceNow Business Analyst

ServiceNow Business Analyst

On site

North carolina, United states

Freelance

12-09-2025

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Skills

ServiceNow

Job Specifications

Role: ServiceNow Business Analyst

Onsite - Charlotte, Raleigh, Wilson, NC / Atlanta, GA (Onsite)

Mode: Contract

Client Kit

BGV must be cleared to start

What are the top skills required for this role?

ServiceNow Business Analyst Expertise

Responsibilities

JD for Business Analyst- ServiceNow

Seeking a contingent Business Analyst with deep ServiceNow expertise.

This role will focus on streamlining and documenting current-state processes, improving requirement quality, and ensuring that deliverables for the release process are well-defined and actionable.

The BA will work closely with platform engineers, release managers, and governance stakeholders to accelerate throughput and reduce rework.

The role will ensure that governance deliverables and release artifacts are complete, accurate, and compliant with internal controls and audit requirements.

This resource will support backlog burn-down by enabling faster story readiness and reducing cycle time through better requirement clarity.

Rest integrations with some custom spokes but limited.

About the Company

Smart IT Frame stands as a leading NMSDC-certified IT Solutions and Servicing company, founded in 2012 with headquarters in Somerset, New Jersey. Our commitment to promoting Diversity, Equality, and Inclusion (DEI) values is unwavering. With our expertise, we support client initiatives by offering innovative IT solutions and services to leading System Integrators in the private and public sectors. Specializing in a comprehensive range of end-to-end services, including Artificial Intelligence (AI), Machine Learning (ML), IT ... Know more