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Swift Strategic Solutions Inc
Technical Specialist – Service Desk & Account Management

Technical Specialist – Service Desk & Account Management

On site

Raleigh, United states

Junior

Freelance

12-09-2025

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Skills

ServiceNow Problem-solving Technical understanding Customer Service Organization Active Directory

Job Specifications

A Public Sector client of ours is looking for a Technical Specialist - Service Desk & Account Management to work on their ongoing project in the Raleigh, NC office.

Below are the additional details of this role:

Required Qualifications:

We need a minimum of 3+ years of hands-on experience in the following.

Advanced level resource with specialized knowledge and experience in account management administering Active Directory.
Hands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization.
Ability to integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate to high complexity.
Advanced knowledge of appropriate security measures of the organization.
Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients.
Ability to analyze and assess client needs to develop effective and appropriate solutions.
Knowledge and skills from a range of technologies to address work assignments.
Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.
Ability to document solutions that solve client problems and clearly presents these solutions.
Analysis of technical and user documentation for technical assistance and support.
Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters.
Demonstrates a customer orientation and effectively communicates verbally and in writing.
Provides excellent customer service to individual clients and to other team members.
Demonstrates strong analytical and problem-solving skills w/ ability to diagnose and resolve highly visible production incidents methodically.
Demonstrates initiative in solving problems associated with projects and daily work.
Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware.
Ability to identify trends and makes suggestions for technical modifications to solve future problems.
Demonstrates knowledge and a working experience with ServiceNow call tracking system.

This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.