Job Specifications
FENTY BEAUTY, ASSISTANT BUSINESS MANAGER, SELFRIDGES LONDON
Position Summary
As a true ambassador for Fenty Beauty by Rihanna, the Assistant Business Manager will drive the business alongside the Business Manager. This role is responsible for the management of Fenty Beauty Retail Artists and ensures that the team represents the brand according to guidelines; planning staffing rotas and coverage within budget; driving daily/weekly/monthly/annual sales goals; managing testers, samples, and other non-sellable goods within budget; executing in-store and out of store events and delivering an exceptional customer experience. This position reports to the Business Manager to educate, coach and develop team skills.
Requirements/Responsibilities
Job responsibilities
Manage, inspire, and motivate a team of full/part time Makeup Artists including staffing rotation schedules, coaching of sales & artistry skills, and set individual sales goals.
Set the example in exceptional product knowledge and service; lead team of Artists to create a flawless customer experience and a build a loyal clientele base to drive sales.
Manage sales goals and support payroll investment to achieve financial goals.
Build and implement an effective clientele program that drives loyalty, drives sales, and supports the achievement of sales targets.
Create in-store activations aligned with the brand calendar for the market to support new product launches, core product initiatives, and key selling periods.
Take a strategic approach to building and developing the brand business within the store.
Build strong, effective relationships with Selfridges management and within Kendo to drive strong business results and implement best practices.
Develop a plan to continually develop and refine the sales, artistry, and customer service skills of the team.
Manage the tester and samples budget and ensure orders are placed on time to support the business.
Models respect, initiative, enthusiasm, and flexibility; representing the brand in a professional and ethical manner at all times, following all Kendo, brand and Selfridges guidelines.
Builds effective, positive, and collaborative relationships quickly with team and store partners.
Excellent personal grooming standards
Profile
QUALIFICATIONS: Previous experience working in a luxury store environment. Accomplished, high level make-up artistry background. At least 2 years of retail experience at the same level or managing a non-flagship account. Proven ability to be strategic with strong business acumen. Can demonstrate experience of building and executing clientele strategy. Ability to lead, develop and motivate staff including conflict/resolution and problem-solving skills. Experience in forward planning and achievement of financial goals. Strong customer service, clientele, and communication skills. Excellent organisation skills to plan & execute in store events. Have strong commercial awareness. PERSONAL ATTRIBUTES: Self-starter. Confident and professional. Must be a candidate who demonstrates a real knowledge and passion for the beauty industry. Someone who is adaptable. Energetic, modern, with a firm yet fair approach. Demonstrates a drive for results. Conducts self in a professional and courteous manor to maintain positive brand image. Must be able to speak knowledgeably about Rihanna.
Additional Information
ABOUT KENDO
Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moet Hennessy - Louis Vuitton, the world's largest luxury group. A play on the words "can do", Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.
Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships. This shows up in everything we do and in what we stand for:
"CAN DO" SPIRIT: We work together to make our wildest dreams a reality: As entrepreneurs, we embrace optimism and find creative ways to reach our goals.
ADVOCACY, DIVERSITY & INCLUSION: We recognize + celebrate the full spectrum of personal identities. We create safe spaces, so everyone's voice is heard. We listen with humility and act with courage.
STORYTELLING: We tell authentic stories like no one else: It's our key to inspire trust and build relationships, rallying our people, partners, and consumers around our brands.
RESILIENCE: We embrace challenges as opportunities: Change is ever constant, and agility is our strength.
PRODUCT EXCELLENCE: We put the consumer first: We constantly raise the bar to create products of the highest quality that everyone just has to have.
The Kendo house of brands currently includes Ole Henriksen, Fen
About the Company
Kendo is the small but mighty force behind your favorite beauty products. A play on the words "can do," Kendo is redefining the beauty industry through next-generation products, visionary campaigns and unforgettable retail presence. Kendo creates original founder brands, partnering with major faces from fashion and entertainment. The house of brands currently includes KVD Beauty, Fenty Beauty by Rihanna, Fenty Skin, Fenty Hair, Ole Henriksen Skincare, and Lip Lab. We tell their stories to bring to life the dream products you...
Know more