Skills

Communication Salesforce Sales CRM Training

Job Specifications

Position Summary

As a Customer Renewals Executive, you'll be responsible for managing a portfolio of renewal opportunities, ensuring timely and accurate contract renewals while providing excellent customer experience. You'll build relationships with existing customers, identify risks to renewal, and work collaboratively with Sales and Customer Success teams to maximise retention.

Key Responsibilities

Manage the end-to-end renewal process for a portfolio of customers.
Proactively engage customers ahead of renewal dates to confirm needs and address potential issues.
Prepare and issue renewal quotes, contracts, and documentation.
Collaborate with Sales, Customer Success, and Finance teams to ensure smooth renewals.
Maintain accurate forecasting and pipeline management in CRM systems.
Identify upsell and cross-sell opportunities where appropriate.
Handle renewal objections effectively, ensuring customer satisfaction and retention.
Track customer feedback and escalate risks to the relevant teams.
Consistently achieve individual and team retention targets.

About You

Essential Skills & Experience:

Minimum 1 year of experience in renewals, account management, inside sales, or customer success.
Strong communication skills (written & verbal), with the ability to engage customers professionally.
Proven ability to manage multiple priorities and deadlines.
Commercial awareness with a customer-first mindset.
Comfortable using CRM systems (Salesforce experience desirable).

Desirable Skills:

Experience in SaaS, fintech, or technology industry.
Familiarity with subscription-based business models.
Ability to negotiate renewals and resolve customer concerns.

What We Offer

Competitive salary + bonus linked to renewals performance.
Hybrid/remote working options.
26 days holiday + bank holidays.
Private medical insurance & life assurance.
Ongoing training and development.
Be part of a supportive, collaborative team in a fast-growing tech business.

This role is a great stepping stone for candidates looking to develop a career in Customer Success, Sales, or Account Management within a leading software company.

About the Company

IRIS Software Group is a leading global provider of mission critical software & services & one of the UK’s largest privately held software companies. We help organisations to make better business decisions by developing integrated software solutions to minimise admin, make business processes more efficient & give more time to do what’s valued. We started 45 years ago with accountancy software & have evolved to be relied on by more than 100,000 customers across 135 countries in accountancy, education & business. We inv... Know more