Skills

Communication Salesforce Sales Customer Service CRM Training Coaching

Job Specifications

Customer Renewals Associate (Entry-Level)

Start your career in SaaS with a customer-facing role that blends service, coordination, and light commercial work. You'll support our renewals process--preparing quotes, scheduling check-ins, updating the CRM--and learn how to spot risks and keep customers happy. No prior experience required; full training and clear playbooks provided.

Key Responsibilities

Support the end-to-end renewal process for a small customer set under guidance.
Reach out to customers ahead of renewal dates to confirm details and next steps.
Prepare and send renewal quotes/contracts; track progress and follow up.
Update the CRM (e.g., Salesforce): notes, activities, pipeline/forecast accuracy.
Join and shadow renewal calls; capture actions and coordinate with Sales/CS/Finance.
Triage and escalate questions or risks to the right teams promptly.
Help identify simple upsell/cross-sell cues and pass to Sales.
Work to clear SLAs/KPIs (response times, quote accuracy, activity logging, renewal conversion).

About You

Clear, friendly written & verbal communication.
Organised and detail-oriented; comfortable juggling multiple tasks/deadlines.
Curious and coachable--you like learning systems and following playbooks.
Numerate and commercially aware (comfortable with pricing, terms, basic maths).
Tech-confident with everyday tools (email, spreadsheets); CRM experience a bonus (we'll train).

Nice to Have (but not required)

Exposure to customer service, admin, retail, hospitality, or student society roles.
Interest in SaaS, subscriptions, or account management.

What We Offer

Competitive salary + bonus linked to renewals performance.
Hybrid/remote working options.
26 days holiday + bank holidays.
Private medical insurance & life assurance.
Structured onboarding, CRM training, and regular coaching.
Clear progression path to Renewals Executive / Customer Success / Account Management.

Perfect for graduates or career-changers who want to grow in a supportive, fast-growing software company.

About the Company

IRIS Software Group is a leading global provider of mission critical software & services & one of the UK’s largest privately held software companies. We help organisations to make better business decisions by developing integrated software solutions to minimise admin, make business processes more efficient & give more time to do what’s valued. We started 45 years ago with accountancy software & have evolved to be relied on by more than 100,000 customers across 135 countries in accountancy, education & business. We inv... Know more