Job Specifications
Job Title - Managed Services Salesforce Admin / Engineer (Salesforce)
Location - Hybrid / Toronto, Canada
Reporting to - Managed Services Lead
Salary Range - C$80-100,000 plus bonus depending on level and experience
Azur Technology is at the forefront of digitising the insurance sector, working with some of the biggest names in the business to bring innovative and exciting products to market. We're not your typical consultants, we work closely with our clients as an embedded product team, developing long-lasting and trusted partnerships.
We're currently 80+ people strong and we have clear plans to scale the business. We play in the Salesforce stack. We configure where can, but if we need to build Lightning Component or Heroku apps to drive revenues, we do. Whatever we do, we want to do it better.
We are now looking for Managed Services Salesforce Admin / Engineer to help us significantly reduce time to market of the insurance products we build.
What's important to us:
We're serious about time to market but we are also building for the future
We think agile is useful but we're not zealots. We optimise for common sense
We strongly believe in the value of good design. We believe it is a primary differentiator in an increasingly crowded insurance marketplace
We strongly believe in the value of data in insurance
No matter what the role we want everyone to be obsessed with getting inside the minds of the end customer
Our colleagues demonstrate personal accountability
You're a fit for our team if:
You have an obsession about disruptive technologies and have done something real with at least one
You have an inkling that insurance is technologically underserved market and are on a mission to make a big impact here
You have strong, well-informed opinions but are open to being convinced otherwise through thoughtful discussion and debates with your teammates
You're scrappy and ready to roll up your sleeves and do what it takes to discover your customer problems and deliver
You are incurably & insatiably curious
You have strong interpersonal communication skills. You should be able to communicate, educate and get along with the team
You're excited about the prospect of working with different products and people
Role and Responsibilities
1. Customer Success & Client Engagement
Act as the primary bridge between internal product/engineering teams and client stakeholders, ensuring clear, timely two-way communication.
Own the post-go-live success of multiple insurance-sector customers, monitoring usage, adoption, and business KPIs.
Champion Salesforce best-practice governance and Azur's "configure-before-code" ethos while safeguarding solution quality.
2. Business Analysis & Requirements Management
Determine, capture, and refine user requirements for production systems so that solutions are intuitive and deliver maximum usability.
Evaluate, analyse, and communicate systems requirements on a continuing basis, translating business needs into clear user stories and acceptance criteria.
Document proposed changes and the detailed steps involved, maintaining up-to-date artefacts (process flows, configuration workbooks, data dictionaries).
3. Documentation, Reporting & Process Management
Maintain core systems processes, including delivery of concise weekly status reports (progress, risks, open issues) to all appropriate parties.
Track case resolution time, CSAT/NPS, and platform performance; drive initiatives that improve each metric quarter-on-quarter.
4. Quality Assurance & Continuous Improvement
Participate in (and sometimes lead) functional testing, regression testing, and validation of new implementations, ensuring solutions meet business requirements.
Proactively analyse usage data to identify trends, patterns, and insights that inform product backlog prioritisation and customer recommendations.
5. Multi-tasking & Issue Management
Evaluate and triage system issues, replicate defects, and work with developers/architects to devise fixes or work-arounds.
Write and groom user stories, test scripts, and release notes in parallel with day-to-day customer support activities.
Must-Haves
Salesforce Certified Administrator (minimum) and 3 + years' hands-on admin/configuration experience.
Demonstrated success supporting or implementing Salesforce solutions for insurance clients (ideally on FSC).
Proven ability to gather and document requirements, write user stories, and communicate findings to both technical and non-technical audiences.
Experience validating solutions through functional testing and UAT.
Strong analytical skills - able to interrogate data, spot patterns, and translate insights into actionable improvements.
Excellent communication and stakeholder-management skills; thrives in a fast-moving, fully remote or hybrid environment and can juggle multiple priorities.
Nice-to-Haves
Additional Salesforce certifications (Advanced Admin, Platform App Builder, Service or Experience Cloud Consultant, OmniStudi