Skills

Communication Teamwork Jira Microsoft 365 Change Management Customer Service Organization Azure Active Directory SharePoint Online

Job Specifications

IT Support Manager

I am hiring an IT Support Manager for an International banking organisation based in Paris. This is a long term contract assignment. The role is to be carried out 100% on site at the offices in Paris.

As the IT Support Manager you should have the following skills and experience:

Azure Virtual Desktop (AVD): Hands-on experience supporting Azure Virtual Desktop users is mandatory.
Microsoft 365 & SharePoint Online: Strong proficiency with the Office 365 cloud suite, including Exchange Online, SharePoint Online, Microsoft Teams, and other M365 services. This implies the ability to support email, collaboration, and communication tools used by end-users.
Active Directory (AD) and Entra ID User Management: Experience with on-premises Active Directory for user account creation, Exchange Control Panel, permissions management, and Entra ID. (E.g., setting up new users in AD and ensuring they sync with cloud services as needed. Troubleshooting issues for Entra ID guest identities).
Purview Information Protection: Familiarity with Microsoft Purview sensitivity labels for information protection - i.e., knowing how to classify and protect sensitive data across the organization's documents and emails.
Intune Autopilot (Device Deployment): Experience using Intune Autopilot to deploy and configure new devices (PCs/laptops ) for users. This includes knowledge of Intune/Endpoint Manager to automate device setup with the correct profiles and applications.
Intune MDM - should be familiar with iOS mobile device management, application protection and should be capable of deploying and configuring iPhones and iPads for end users.
Microsoft Teams (Meetings & Telephony): Ability to support Microsoft Teams, including troubleshooting Teams meeting room devices and Teams telephony. For example, assisting users in the meeting rooms.
ITIL Framework & Ticketing Tools: Knowledge of the ITIL service management framework and experience working with ITIL-based ticketing systems (such as JIRA Service Management) for handling incidents and requests. The candidate should be comfortable following structured support processes (incident logging, escalation, change management, etc.).

Qualifications & Professional Attributes

Experience: At least 5 years of hands-on experience in IT support or helpdesk roles, providing technical assistance in a business environment. Should be capable to independently troubleshoot incidents, fulfil service requests and provide IT support for various level of users across the organization.
Education: Bachelor's degree in Computer Science, Information Technology, or a related field is highly preferred. Solution-Focused Attitude: A proactive, solution-oriented mindset with excellent troubleshooting skills and a commitment to resolving issues efficiently. The role demands strong customer service and communication skills - the engineer should be professional, patient, and clear when helping non-technical users.
Flexibility & Teamwork: Ability to multitask and to take on additional IT support tasks as delegated by the IT Support Team Leader and adapt to changing priorities. The candidate should be a team player who can collaborate with colleagues and handle a variety of support duties as needed.
Work arrangements: This will be a fully onsite work position. On very exceptional situations remote work will be possible.

About the Company

Centum Recruitment International Ltd was established in 2017. It builds on the success of Centum Recruitment Ltd which has been a presence in the European IT Contract markets since 2009. Our mission is to continue successfully working with clients and high calibre IT and Business professionals across Europe. Know more