Job Specifications
Hi,
Hope you are doing well.
I have an immediate requirement with one of my clients. If you are interested please provide me with the updated resume and best time to call you
Role: SFDC Sr Engineer with Service Cloud Voice experience
Location: Vancouver, BC (Onsite)
Mode: Contract
Job Description:-
5+ years of hands-on Salesforce engineering experience (Apex, SOQL/SOSL, Visualforce, Lightning Web Components, Flows).
Deep expertise in Salesforce Service Cloud (Case Management, Omni-Channel, Service Console, Knowledge, automation).
Proven experience implementing Agentforce AI solutions (chatbots, AI-assisted routing, case classification).
Strong track record integrating Amazon Connect (CCaaS) and Service Cloud Voice for contact center enablement.
Experience integrating Verint WFM with Service Cloud for scheduling, adherence, and workforce optimization.
Advanced knowledge of Salesforce development architecture patterns and secure coding practices.
Skilled with Salesforce APIs (REST, SOAP, Bulk, Streaming) for enterprise integrations.
Proficiency with GitLab and CI/CD pipelines (scratch orgs, packages, Git, DevOps tooling).
Familiarity with enterprise systems in Inventory, Commerce, Payments, and Order Management.
Experienced in Agile/Scrum environments, collaborating with product owners, BAs, and QA teams.
Strong leadership and mentorship ability: guiding developers, running code reviews, enforcing best practices.
Excellent problem-solving skills with a focus on customer experience KPIs (AHT, FCR, CSAT).
Thanks,
Ravi Kumar
Raas Infotek
Newark, DE 19702
Direct No: 302-286-9894
Email: Ravi.kumar@raasinfotek.com
About the Company
Raas Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions to our global clientele - collaborating with them to design, develop and implement solutions to add value to their business.
For close to Five years now, we have consistently contributed to the business growth of our customers which is why, we consider engagements with our customers as an enduring relationship and work towards adding value to our customer's business growth. Some of our customers have been ...
Know more