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WorkGenius Group
HR Assistant

HR Assistant

Hybrid

Tampa, United states

$ 22 /hour

Mid level

Freelance

25-09-2025

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Skills

Communication ServiceNow Problem-solving Customer Service Attention to detail

Job Specifications

Title: HR Assistant

Industry: Beauty

Location: Tampa, FL

Duration: 09/29/2025 to 12/31/2025

Responsibilities

Serve as the first point of contact for employee inquiries via inbound phone calls, providing accurate information, assistance, and case resolution.
Manage and document employee data changes, performance reports, and communications.
Support payroll-related inquiries by understanding timekeeping and payroll processes; escalate or direct cases to Payroll team as needed.
Process tuition reimbursement requests, employee verifications, policy acknowledgments, and compliance-related tasks.
Provide guidance to employees and HR teams regarding policies and procedures.

Requirements

Bachelor's degree required.
Minimum 5 years of professional experience, preferably in a contact center or customer service environment.
Prior HR contact center or inbound call/case management experience strongly preferred.
Familiarity with HR systems such as SuccessFactors and ServiceNow preferred.
Knowledge of payroll processes and timekeeping logic; payroll processing experience not required.

Skills

HR
Customer Service
Case Management
Payroll
Employee Relations
Data Accuracy
ServiceNow
Problem-solving
Communication
Attention to Detail

Hourly rate is commensurate with experience and is an estimated range provided by WorkGenius.

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About the Company

WorkGenius Group is the global talent solution for today's fluid labour market. We leverage our technology and recruiter network to provide freelance, contract, and perm hiring solutions - all based on our AI powered client and talent interface. Know more