Job Specifications
SaaS Solutions Advisor
Office Based - Leeds
PS35,000 - PS40,000 per annum, dependent on experience
30 days holiday (increasing by one day per year of service, up to 35) + Bank Holidays + Work Anniversary Day Off
Excellent career growth opportunities in a thriving start-up work environment
Benefits include Employee Assistance Programme, Bright Exchange Discounts, Free Onsite Parking & Regular Team Socials.
We're proud to be partnering with a well-funded and ambitious SaaS start-up. As the business gears up for launch, we're supporting their search for a proactive, tech-savvy Solutions Advisor to join their founding customer team to bridge the gap between customers, technology and product. This is a key hire so our ideal candidate will be someone who thrives in a dynamic, hands-on environment and wants to play a part in shaping the future of a fast-growing tech business.
The Role
This is a varied role where you'll act as a technical guide, onboarding specialist and customer champion, supporting prospects and customers across the full lifecycle, from pre-sales and onboarding through to ongoing success and support.
Pre-Sales & Onboarding:
Assist the sales team with discovery, demos, and technical Q&A.
Support the setup and onboarding of new customers.
Map customer workflows and processes to our client's product features.
Customer Success & Support:
Act as a technical point of contact for customers providing efficient, friendly, and solutions-oriented support.
Deliver training, guidance, and education to maximise adoption and value.
Troubleshoot issues and work cross-functionally with Product & Engineering to find resolutions.
Continuous Improvement:
Help shape and evolve internal processes, onboarding resources and customer playbooks.
Champion customer needs internally, sharing feedback with the product team.
Key Skills & Experience
A passion for SaaS, AI and technology with a natural curiosity for new and emerging trends.
A proactive, can-do attitude and willingness to wear multiple hats in a fast-growing start-up environment.
Experienced in customer success, onboarding or technical support.
Exceptional communication skills with high emotional intelligence and empathy for customers.
Analytical and curious, able to model workflows and dig into complex problems.
Comfortable working with business software tools, CRMs and ideally process mapping or workflow platforms.
A self-starter with a positive mindset and an ability to offer a flexible approach to work.
Confident challenging ideas constructively whilst sharing what you hear from customers.
Experience working with SMB clients or in a startup environment (desirable)
Our client is on a mission to redefine how small and mid-sized businesses communicate with their customers. Their AI-powered platform streamlines workflows, connects multiple communication channels, and brings real automation to everyday operations. This is a unique opportunity to join a founding team at a truly exciting stage, with huge potential for growth and impact. If you have the required skills, please apply today. To discuss the opportunity further, please contact Matt Pallister on 0113 332 0678.
Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.