Job Specifications
Equus Software is the Global Mobility SaaS leader, being at the forefront of the global mobility industry, driving innovation, and revolutionizing how businesses manage their workforce mobility needs.
Workia, a brand within Equus Software, represents the next evolution of Equus' commitment to innovation - bringing fresh, intuitive solutions that simplify global workforce management while staying true to Equus' legacy of expertise and excellence.
We are looking for a proactive, people-first Client Success & Content Lead to join Workia, that is a fast-growing SaaS product focused on making complex business processes simple, intuitive, and efficient.
You will be responsible for helping our clients thrive, creating compelling content, and driving adoption across our platform, while being at the intersection of onboarding, support, client success, and marketing - helping users succeed and shaping how we present ourselves to the world.
MAIN RESPONSIBILITIES:
Client Success & Onboarding
Guide new clients through onboarding, ensuring they're up and running smoothly
Act as a trusted partner to users, answering adoption questions and offering solutions
Identify recurring client queries to improve onboarding flows, help content, and training materials
Champion the voice of the client internally to help shape product and support improvements
Content & Help Resources
Oversee the creation of help articles, training videos, and support content
Keep guides and documentation up-to-date and intuitive for all types of users
Coordinate with product and design teams to ensure help materials match new features
Marketing Support
Working with Product Marketing, create and manage social media content that showcases new features, client success stories, and thought leadership
Write and design promotional materials and guides to support product adoption
Collaborate with sales on materials for prospective clients
Sales Enablement & Collaboration
Engage with the sales team to gather product feedback and insights from prospects
Provide training and support to the sales team on new features and client use cases
Assist in answering sales questions about features, capabilities, and adoption
General Support
Pitch in on support queries when needed
Support the creation of case studies, decks, and client-facing collateral
Continuously look for ways to improve the overall client experience
Requirements
Experience in SaaS client success, onboarding, or support roles
A strong writer with a knack for simplifying complex ideas
Comfortable creating and editing content -- from help docs to short-form video scripts
Organized, proactive, and customer-obsessed -- you genuinely care about user success
Bonus: experience with tools like Intercom, Hubspot, Canva, Loom, or similar
Why You'll Love It Here
Be part of a close-knit, mission-driven team that values autonomy and collaboration
Work on a product that makes a real difference to our clients' day-to-day
Shape your own role -- we're growing fast, and we're open to ideas
About the Company
Equus Software is the leading provider of global mobility technology, trusted by over 2,000 organizations worldwide for over 26 years. We help companies simplify the complexity of global mobility, making it easier to manage employee moves with confidence, compliance, and control. Whether you're running a large-scale global program or just getting started, our solutions are designed to meet you where you are. The Equus Platform is built for organizations with complex mobility needs. With automation, configurable workflows, an...
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