Skills

Communication Leadership Training Effective Communication Operating Systems Windows Organization

Job Specifications

Description - External
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.

Care Field Services analysts provide on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT.

Primary Responsibilities:
Serve as the on-site escalation point of contact for clinicians seeking technical assistance on-site
Must be willing and able to travel on-site to provide IT Support within a 50-mile radius
Perform on-site troubleshooting through diagnostic techniques and pertinent questions
Provide effective communication with the customers
Direct unresolved issues to the next level of support
Log and record issues and resolutions
Participate in On-Call rotation to Provide After-hours support
Install workstations, printers, phone and fax machines, computers and appropriate software applications and ensure that all are in good working condition
Provide technical expertise/training to end-users as needed to resolve equipment or software issues
Diagnose, Troubleshoot and Resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration; replacing parts as required
Prioritize and manage heavy workload in a dynamic and diverse environment
Work with minimal direction but remain focused on critical and priority items
Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned
Coordinate new access needs and security changes. This will include coordination with internal IT leadership to establish system access and communicate back to user with relevant user ID and password information
Direct the activities of outside contract resources to support hardware installations and/or repair as necessary
Assure necessary security of all IT assets. This will include physical security of equipment, data, and software, as well as assuring appropriate backup of data and programs
Complete and maintain an inventory process to track new and old equipment and software
Ensure that all assets are properly tracked and documented for management audit and legal purposes
Improves and implements procedures as needed and/or assigned. Consistently works to develop and maintain positive and professional relationships with all internal and external customers
Supports the vision and values of Optum and abides by all policies and procedures
Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation Collaboration:
Work with other departments to resolve issues for internal staff and external clients
Follow-up and update customers with status and information
Liaise with leadership and vendors for implementation of new process and workflow
Manage escalations from the Help Desk to ensure timely resolution
Perform hands-on fixes, including software and hardware installations
Maintain a knowledge base for problem resolution
Assess and recommend system reconfigurations based on trends
Perform end-user training You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
High School Diploma/GED (or higher)
2+ years of Full time work experience in Information Technology
2+ years of experience with providing IT Desktop Support
2+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment as well as server infrastructure
2+ years of experience installing and supporting networked devices such as printers and scanners
2+ years of experience with Microsoft Office products, Windows Operating System, backup software applications, Cisco Hardware and Software, Microsoft SharePoint technologies and HP hardware platforms along with other related technical skills
Access to reliable transportation & a valid US driver's license Preferred Qualifications/Softs Skills:
Ability to communicate effectively, both orally and in writing
Ability to analyze and create solutions based upon data available
Ability to use time and resources effectively and efficiently to complete work

About the Company

We’re evolving health care so everyone can have the opportunity to live their healthiest life. It’s why we put your unique needs at the heart of everything we do, making it easy and affordable to manage health and well-being. We are delivering the right care how and when it’s needed; providing support to make smarter and healthier choices; and making prescription services easier, while helping you save money along the way. It’s everything health care should be. Together, for better health. Optum is part of UnitedHealth Grou... Know more