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The Brixton Group
IT Support Specialist (Level I)

IT Support Specialist (Level I)

On site

Laurel, United states

$ 32 /hour

Junior

Freelance

20-11-2025

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Skills

Communication ServiceNow Customer Service Active Directory

Job Specifications

Responsibilities:

Utilize an enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets as required.
Hardware support: Monitor new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices
Provide secondary on-site support and knowledge transfer to the centralized helpdesk team
Offer support via phone and mobile device support, including voicemail and account administration, deployment/replacement of equipment.
Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices.

Qualifications:

2 years of desktop and/or deskside support experience
Exposure to Active Directory a plus but not required
Experience with a ticketing system such as ServiceNow, Remedy, etc.
General network knowledge to address connectivity issues
Exceptional customer service and communication skills

About the Company

We are a woman-owned values-based professional technology services firm with over 150 years of combined experience in the technology industry. We're deeply engaged in the successful pairing of the right people to the right projects, and we attribute our national presence to the referrals we've received through current and past clients and candidates. We believe that when people find the ideal setting to express their talents, the possibilities are infinite. This is why we exist. We are inspired and guided by a greater purpos... Know more