Job Specifications
Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We've evolved Fanatical Support to encompass the entire customer journey -- providing Fanatical Experience(tm) from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.
This is a leadership role, reporting to the Corporate VP of Platform and Application Services. The EMEA Professional Services leader is responsible for managing the Professional Services Business Unit for EMEA. The primary function of this role is to run a profitable professional business with Sales, Solutioning and Delivery responsibility.
The Professional Services business includes primary Public Cloud consulting, implementation, and system integration business for all the major Hyperscalers. This role will also work closely with all Public Cloud Hyperscalers (AWS, GCP, Azure) in developing business plans with them in areas of Professional Services.
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Key Responsibilities:
P&L leader for Professional Services in EMEA, with responsibility for revenue, margin, and utilization targets
Strategy - Deliver against a clear business plan that includes prioritized offerings, target markets/customers/segments, monetization model, mix of Racker and Partner delivered capabilities, and clear performance measures/objectives
Sales - Responsible for growing Professional Services in EMEA, working with Field Sales and Go To Market teams
Sales - Lead solution and advisory led sales with existing and new customers
Pre-Sales - Actively participate in presales activities, deal reviews for the Professional Services business
Solutioning - Solutioning differentiated offering for customers, helping them achieve their business objectives
Delivery - Responsible for delivering large and complex consulting and professional services engagements across EMEA
Delivery - Responsible for delivering engagements successfully with high customer satisfaction
Partner - Partner with Hyperscalers in creating strategic initiatives that would help the growth of business
Partner - Establish one of the top consulting and professional services offerings for our Hyperscaler Partners
Partner - Work with Offering and Marketing organizations to create market defining offers and lead the sales and deployment of those offers
Team Management - As a manager of mangers, lead a large team of consultants and architects across the region
Talent Management - Help build a world class organization through talent management excellence - including attracting, recruiting, developing, and retaining key talent such as Enterprise Architects and Consultants, with strong application architecture and transformation background
Operational Excellence - Maintain a healthy utilization for the team
Operational Excellence - Accurately forecast revenue, margin, and utilization for the business
Operational Excellence - Represent the business in front of Senior Leaders and Customers
Cross-organizational agility, communication, and leadership
Provide technical thought leadership with ability to provide pattern recognition around key opportunities and serve as a key technical influencer across Rackspace
Maintain an in-depth knowledge of clients' business and industry, anticipating and addressing opportunities and issues as they arise
Skills:
Seasoned P&L leader with strong experience in running Professional and Consulting Services business for Cloud or leading Consulting/SI organizations of 150M+
Strong understanding of technology and standard practices around architecting and developing professional services engagements
In-depth knowledge of Cloud (AWS, Azure, GCP) offerings and services to build and deliver services around them
Strong experience of leading customer discussions and winning deals based on solution strength
Strong delivery experience of successfully delivering large consulting engagements
Strategic thinker who can plan and build long range plans
Thorough knowledge of all areas of business operation including strategic and operational planning
Proven leader in developing, marketing, and selling technology based consulting and professional services offerings
Ability to lead teams of technical sales, consultants, and project management functions
Proven leadership and motivational skills with a passion for excellence and a constant desire to innovate and improve
Excellent time management, communication both oral and written, decision-making, presentation, human-relations, and organizational skills
Must be a strong presenter to technical audiences
Attention to detail in all areas of the work
Experience:
15+ years' experience building, and leading technology focused Professional Services businesses
12+ years architecting advanced enterprise-class solutions using