Job Specifications
Desktop Support Specialist for Global Lab & Manufacturing IT
Start Date: November 2025
Duration: 12 months with possibility to extend
Location: Onsite in San Diego, CA
Working Hours (Monday - Friday): 8am - 5pm OR 9am - 6pm Pacific time
Compensation/Pay Rate: Starting at $32.25/hr+ (W2 + benefits), based on experience, education, and skill set.
Position Overview
We're seeking a Desktop Support Specialist to deliver advanced Tier 2/3 IT support within Global Lab and Manufacturing environments. This role ensures system reliability, security, and compliance across specialized environments.
The ideal candidate will have experience managing lab and manufacturing systems, performing system updates and patching, and collaborating with cross-functional teams. A background in biotechnology or regulated environments is highly preferred.
Qualifications
BS/BA Degree in Computer Science or Engineering
4-6+ years of hands-on experience in desktop or end-user support in global, enterprise-scale settings (ideally 10,000+ employees)
Knowledge of IT security and compliance in a lab or manufacturing settings and an understanding of production lines
Advanced support for Windows and Server operating systems, and Linux & Cloud Services; SCCM and Intune administration, and troubleshooting network issues
Working knowledge of SCCM or a similar endpoint management platform
Experience with system patching, software deployment, and incident management
Familiar with PowerShell, SQL queries, or similar scripting languages for automating routine tasks
Knowledge of Active Directory and Group Policy Object - GPO
Knowledge of IP addressing, DHCP, DNS, VLANs, File Sharing, Database, Network & Firewall Administration
Experience with ticketing systems (e.g., ServiceNow)
Has a strong track record of solving complex problems and achieving results
Understanding of regulated environments and biotech industry practices is a plus
Key Responsibilities
Provide tier 2/3 support for Lab and Manufacturing systems, ensuring minimal downtime and adherence to SLAs.
Manage and resolve ServiceNow tickets related to lab and manufacturing environments.
Deploy and maintain software, patches, and security tools using SCCM.
Collaborate with Global Lab IT teams and other technical groups to troubleshoot complex issues and deliver root-cause analysis.
Skilled at collaborating with support teams for detailed investigations and presenting technical analysis findings related to SLA Incident Management.
Create and review engineering and technical documents, such as work instructions, test plans, and knowledge base articles.
Support global and regional IT projects, ensuring alignment with compliance and security standards.
Maintain accurate system configurations and documentation for audits and operational readiness.
Soft Skills:
Skilled in collaborating with global teams and engaging diverse stakeholders with respect and kindness
Demonstrated ability to manage ambiguity and make decisions with effectively
minimal supervision
Shows initiative and adjusts effectively to new tasks or responsibilities
Strong troubleshooting and clear documentation skills
Customer Service first mindset
Preferred Skills
Biotech, Hospital, or Pharmaceutical company experience is a plus
ITIL experience
Microsoft Accreditation or Relevant Experience
Apply today!
About the Company
The Carrera Agency is a Talent Management Agency specializing in information technology, digital strategy and design. In addition to representing freelance technology and design consultants, Carrera also has two project practices: The Carrera Project Solutions Group and Designing North Studios, a division of Carrera. Founded in 2002 by three partners who collectively have over 75 years experience in technology, Carrera recognizes the importance of having the right talent in key project and management positions to ensure proj...
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