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Oracle Service Cloud (RightNow) and Genesys Integration Lead

Oracle Service Cloud (RightNow) and Genesys Integration Lead

On site

San jose, United states

Senior

Freelance

17-10-2025

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Skills

Communication Leadership JavaScript PHP Stakeholder Management Customer Service CRM Analytics and Reporting Analytics

Job Specifications

Who We Are

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.

Job Description

Job Title : Oracle Service Cloud (RightNow) and Genesys Integration Lead

Job Type : W2/C2C

Experience : 8 - 25 years

Location : San Jose, California

Responsibilities

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.
Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments.
Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).

Qualification

Bachelor's degree or equivalent combination of education and experience.

About the Company

Artmac provides Digital, consulting and Management IT services to clients globally - As your trusted partner, let's reimagine how your business gets done. Merging your vision and our expertise, we help you achieve powerful results.It's our mission to help our customers achieve success. That can only be accomplished through strong, lasting relationships. Artmac offers a wide array of solutions for a range of key verticals and horizontals.Starting from the strategy consulting right through to implementing IT solutions for cli... Know more