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Genesys Developer

Genesys Developer

Hybrid

Charlotte metro, United states

Freelance

17-11-2025

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Skills

GraphQL Salesforce Agile methodologies Agile

Job Specifications

Position: Genesys Developer

Openings: 1

Location: Charlotte, NC or Detroit, MI (hybrid schedule, 3x onsite)

Duration: 12 month extending contract

Pay Rate: $50/hr

Day To Day:

An employer is seeking a Genesys Developer for a large financial client sitting in Charlotte, NC or Detroit, MI. Responsibilities include:

Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements
Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
Work collaborative with other IT teams such as Middleware and Salesforce engineering
Responsible for working with agile team to create, write, and execute testing plans
Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues

Required Qualifications:

Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
Understanding of authentication methodologies (Oauth, SAML)
Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, ete.
Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions

About the Company

Insight Global is an international professional services and staffing company specializing in delivering talent and technical solutions to Fortune 1000 companies across the IT, Non-IT, Healthcare, and Engineering industries. Fueled by staffing and talent experts, Evergreen, our professional services brand, brings technical advisors and culture consultants to help customers tackle their biggest challenges. With over 70 locations across North America, Europe, and Asia, and global staffing capabilities in 50+ countries, our tea... Know more