Job Specifications
About Kinaxis
In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada’s Top Employers for Young People (2024), we want to help you take the first step in crafting your career journey.
At Kinaxis, we power the world’s supply chains to help preserve the planet’s resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers.
Location
This is a hybrid position. You must be in the Ottawa, Canada office, at least three days a week.
About The Team
We’re a friendly, fast-moving team that creates exceptional self-service, community, and operational experiences for our customers and employees . As our co-op student, you’ll gain hands-on experience across community management, support operations, and digital process improvement.
You’ll collaborate with experienced team members across multiple functions, including community engagement, order fulfilment, and support program management . You’ll learn how cross-functional teams work together to deliver a best-in-class customer experience, while contributing to meaningful projects that make a real impact. If you're curious, proactive, and eager to learn, this is a great opportunity to explore a dynamic career in operations.
This is a full-time, 8-month position, starting January 2026 and is open only to students in a registered Co-op Program in Ontario.
What You Will Do
Support operational processes across community management, knowledge management, order fulfillment, and support programs.
Document and update internal workflows, knowledge base articles, and process guides
Assist in the implementation of engagement and content programs within the community
Monitor community activity and assist with case triage, tagging, and issue documentation
Collaborate on content planning, including maintaining calendars and publishing updates
Conduct research and gather insights to support operational improvements and content strategy
Assist with data entry, tracking, and reporting of key operational metrics and activities
Perform additional projects and tasks in support of team objectives
What We Are Looking For
Enrolled in a post-secondary diploma or degree program in business, communications, operations or a related discipline
Strong organizational and time management skills, with attention to detail
Experience or interest in customer service, support operations, and digital communities
Comfortable working with data, tracking progress, and documenting processes
Ability to think critically, take initative, and work collaboratively
Strong communication skills - written and verbal
Willingness to learn new systems and tools (E.g. Salesforce, Excel, and project management tools).
We’re accepting applications now through end of day on Thursday, November 13, 2025. Please note that we may begin reviewing applications before the posting closes, so early submission is encouraged.
#Coop, #Internship, #Intern,
Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.
Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
People matter at Kinaxis and these are some of the perks and benefits we created for our team:
Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
Flexible work options
Physical and mental well-being programs
Regularly scheduled virtual fitness classes
Mentorship programs and training and career development
Recognition programs and referral rewards
Hackathons
For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com .
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require