Job Specifications
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Director, Partnership Development
About Your Role
At Fiserv, we deliver payments and financial technology solutions that help clients move money securely and grow their businesses. The Partnership Development team expands market reach through referral channels and strategic alliances. The Director of Partnership Development will lead development of VAR, ISV, association, and other referral partner programs across Canada to drive partner-led pipeline and revenue.
What You’ll Do
Identify, engage, and secure new partnerships with VARs, ISVs, associations, and referral sources across new markets and verticals in Canada to grow partner-sourced pipeline.
Assess partner fit by evaluating technical capability, third-party integrations, go-to-market alignment, and revenue potential to prioritize onboarding.
Lead partner onboarding, including technical alignment, integration planning, sales enablement, certification pathways, and joint go-to-market execution.
Build and maintain executive- and operational-level relationships with partner decision-makers to secure commitment and drive adoption.
Coordinate cross-functional activities with Product, Sales, Marketing, and Operations to ensure seamless partner integration and go-to-market delivery.
Monitor partner KPIs and performance metrics, identify gaps, and implement targeted enablement and remediation plans to optimize outcomes.
Lead quarterly business reviews (QBRs) to review performance, refine joint plans, and drive retention and expansion.
Deliver regular pipeline, forecast, partner activation, and expected revenue impact reports to senior leadership and stakeholders.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience You’ll Need To Have
8+ years of experience in designing, launching, and scaling channel and strategic partner programs (VARs, ISVs, reseller networks) in fintech, payments, or SaaS environments.
5+ years of experience in API integrations, third-party integrations, and cloud platform architectures (AWS, Azure, or GCP) to enable partner technical alignment.
8+ years of experience in negotiating and managing partner commercial agreements, reseller contracts, and channel pricing models.
7+ years of experience in partner performance management, KPI definition, scorecards, and conducting quarterly business reviews.
8+ years of experience in CRM and partner relationship management systems (Salesforce, Salesforce PRM, HubSpot, or partner portals).
6+ years of experience in pipeline management, sales forecasting, and revenue reporting tools (Excel, Power BI, Tableau).
8+ years of equivalent combination of educational background, related experience, and/or military experience.
Experience That Would Be Great To Have
Bilingual in French and English to support national coverage and partner engagement across Canada.
Demonstrated experience working remotely and independently to manage partner ecosystems across multiple provinces.
Direct experience with payments, POS, or merchant-facing SaaS ecosystems in Canadian markets.
Proven stakeholder management and executive-level presentation experience with cross-functional leadership.
Familiarity with payments compliance standards (e.g., PCI DSS) and channel-related regulatory considerations in Canada.
How You’ll Work
This role requires the use of a computer and audio equipment.
Benefits At Fiserv
Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
Thank You For Considering Employment With Fiserv. Please
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our Commitment To Diversity And Inclusion
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment with