Skills

Prioritization Sales Customer Service Attention to detail Organization

Job Specifications

Job Title: Customer Service Coordinator - Career

Duration: 12 month Contract

Location - Telford - 5 day onsite

Description:

The essential skills required are:

Proficiency in Microsoft 360, particularly Outlook, PowerPoint and Excel (knowledge of v-lookup formulas, etc.)
Experience in customer service (2 years or more)
Any extras would be welcome…
We are looking for more energetic and robust individuals who can manage a wide range of processes, adapt flexibly, and thrive in a high-volume, fast-paced environment
Strong computer office skills required for this position
5 Days a week onsite is mandatory.

Responsibilities

Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer’s requirements and our contractual obligations.
Provide Quotation of sub-contract prices to customers via Sales system. Manage daily prioritization of Customer’s orders and communicate status and manage escalations.
Answer daily queries of customers, relaying information in documented form.
Process Customer’s new requests and ensure work is managed in a timely manner for Outsource by:
Triggering release of Service Orders to our suppliers for Outsource work
Partner with logistics to physically verify the units are progressing per the process
Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment
As required handle requests to verify status for receipt or other processing steps for outsourced work
Update internal system notes for individual jobs.
To follow quality procedures to log certificates onto the internal system for auditing purpose.
Support the overall Outsource on-site duties on a day to day basis providing good team work and prompt support.
Assure supply of high technology materials, equipment and/or services in accordance with supply chain optimization goals and management objectives.
Sub contract admin will work from our Telford, England UK facility within Client's Global Services Organization.
General purchasing responsibilities may also include trigger and/or generation of requisitions, purchase orders and overall scheduling. Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates.
Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc.

About the Company

eTeam was formed in 1999 with the goal of becoming the supplier of choice for clients, employees and contingent workers. Today, we're one of the fastest-growing companies in New Jersey and ranked as one of the best companies to work for by Staffing Industry Analysts and New Jersey Business. We're also an honored member of Deloitte's Technology Fast 50. eTeam provides high-volume staffing, SOW and pay rolling services to structured contingent workforce programs and projects across the U.S., Canada and India. We also offer ... Know more