Job Specifications
Role
The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.
Ultimately, the role of Biz Ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.
All About You
Provides technical leadership and support to a distributed team managing globally distributed infrastructure.
Configure, deploy, and administer Linux-based systems across multiple environments.
Administer the BMC Discovery Software which serves the role of Configuration Management Inventory collection from nearly every type of IT Infrastructure that exists.
Troubleshoot Network Connectivity and/or Credential issues such as:
SSH to Linux/Unix Platforms
WMI Query and Powershell to Windows
SNMP to Network Devices
API Connections (for example Credential and Connection to Cloud Providers AWS, Azure, GCP, etc.)
Discuss, plan, and manage change implementation for upgrades, releases, migrations, and other maintenance.
Monitor and respond to system alerts and failures.
Develops plans to improve quality for each project that impacts the platform.
Ensures platform procedures are developed with best practices and standards and are well documented.
Helps to innovate on new methodologies to improve Business Operations.
Coaches junior level employees on Business Operations best practices.
Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
Practice sustainable incident response and blameless postmortems.
Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
Qualifications
BS degree in Computer Science, Network Engineering, code development or equivalent practical experience (at least four years).
Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
We need team members with an appetite for change and pushing the boundaries of what can be done with automation.
Security-first mentality (Security is critical in everything we do).
Customer-first mentality (Our entire enterprise is our customer base).
A Can-Do attitude and a passion for improving process and automation.
The ability to have fun while being highly productive.
Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Extensive experience with Linux operating systems (such as CentOS, RHEL, OEL, Unbuntu).
BMC Discovery administration experience would be ideal.
SNMP walk and MIB-tree review experience a plus.
Understanding of ITIL basics and the principles of change control management is ideal.
Experience with IT Service Management (ITSM) tools such as Remedy, Service Now, etc. is ideal.
Configuration Management Database (CMDB) experience ideal.
CompTIA Security+ or other Linux and/or network administration certifications ideal
Experience with deployment/configuration management and CI/CD and release tools such as Chef, Jenkins, Ansible, Puppet, XL Release (XLR), Octopus, Satellite, Flow, etc.
Experience with scripting technologies such as Bash, Python, Perl, Powershell, etc.
Understanding of Windows Server 2012+ and domains.
Understanding of software and package inventory collection basics.
Experience supporting Apache WebServer and/or middleware application servers and Java RunTime Environments (Tomcat, WebSphere, WebLogic, JBoss, etc).
Understanding of common security architecture designs.
Basic understanding of SSL/TLS and how certificates work.
Understanding of source code management under a version control system like Git.
Understanding of networking methodologies at scale.
Experience with Agile methodologies.
Experience with monitoring solutions such as Splunk, Dynatrace, AppDynamics, Nagios, Zabbix, etc.
About the Company
At Fusion Plus, we bridge the gap between technology and business success. As a dynamic IT consulting and virtual assistant services company, we take pride in helping organizations streamline operations, drive innovation, and scale efficiently. Our mission is to empower businesses by delivering dependable solutions, skilled professionals, and seamless support across diverse domains. With a strong foundation in IT services—including enterprise application development, cloud integrations, and infrastructure support—as well as ...
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