Skills

Communication Salesforce Sales Customer Service CRM Attention to detail Marketing ERP Systems

Job Specifications

Location: Guelph, Ontario, Canada

Employment Type: Full-time

Status: 1 Open Position

About Us

At LUMINOR Environmental Inc., we design and deliver innovative Ultraviolet (UV) water disinfection solutions for homes, industries, and regulated markets worldwide. Recognized as a leader in water treatment technology, we’ve earned multiple Deloitte Fast 50 and Technology Fast 500 awards in 2021, 2022, and 2023.

About The Role

The primary role of the Sales Coordinator at LUMINOR Environmental Inc. is to enter, process, and solicit repeat orders from current accounts and new accounts. As part of the Sales and Marketing team, you will communicate daily with customers worldwide, conducting a variety of tasks. You will collaborate with the outside sales team to ensure orders are entered in a timely and accurate manner. The Sales Coordinator fosters and maintains strong relationships with existing customers, providing support as needed. LUMINOR recognizes the importance of strong customer relationships and enables the team to provide the highest standards of customer service in the industry. This role combines customer engagement with operational efficiency, giving you the opportunity to build lasting relationships and contribute to the success of a global brand.

Key Responsibilities

Enter orders accurately in an efficient and timely manner
Answer Customer account-related inquiries over the phone and via email
Solicit repeat orders from current accounts while supporting new account creation
Support the outside sales team with customer quotes and inquiries
Answer technical questions and troubleshoot problems
Build lasting and meaningful relationships with customers
Work with cross-functional teams to manage timely order execution from order entry to delivery of goods
Working in the ERP system and CRM system to manage daily duties
Process payments and conduct clerical support surrounding invoicing and order tracking
Complete and file required documentation
Collaborate on sales and marketing projects from time to time

Required Qualifications

What We’re Looking For

2-4 years of inside sales, customer service, and/or marketing experience
Excellent verbal and written communication skills in English
Experience working with ERP systems and CRM platforms (e.g., Salesforce)
Strong proficiency with Microsoft Office Suite (Excel, Word, Outlook)
Ability to work autonomously and within a team environment
Highly organized with strong attention to detail
Outgoing with excellent communication skills; comfortable conversing by phone and e-mail

Preferred Qualifications

Post-secondary education in business or communications
Experience in water purification or related industry
Multilingual skills are an asset
Familiarity with B2B sales environments

Working Conditions & Physical Requirements

Full-time, head-office position
Regular business hours, overtime as required
Occasional travel may be required
Extended periods of sitting and frequent computer use

What We Offer Our Team

Competitive compensation and bonus incentives
Extended medical benefits and insurance
RRSP program
Birthdays off
Opportunities for professional growth and development
Join a team that values innovation, integrity, and sustainability

Luminor is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Only those candidates selected for an interview will be contacted.

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About the Company

LUMINOR Environmental Inc. is a Canadian corporation whose sole purpose is to provide you, our valued Water Treatment Partner with the best service, support, product and warranty that this industry has ever seen. Specializing in ultraviolet water treatment solutions, LUMINOR designs, engineers and assembles all their products in Canada. With product solutions for whole home, light commercial, commercial/industrial and municipal. Currently LUMINOR distributes product to over 55 countries around the globe and has hundreds of t... Know more