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Compunnel Inc.
Customer Service Representative

Customer Service Representative

Hybrid

Toronto, Canada

Junior

Freelance

06-11-2025

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Skills

Communication Salesforce Problem-solving Sales Customer Service CRM

Job Specifications

Title: Customer Service Representative

Location: Toronto, ON M9W 6K9 - Canada - Hybrid

Duration: 6 months contract (Can convert to FTE)

Shift Hours- 8am-5pm

Note: Hybrid role - Interviews will be Via Teams

JOB DESCRIPTION

The Customer Support Specialist is responsible for managing customer orders, resolving billing issues, and providing pre- and post-sales support.
This includes processing product and service orders, preparing quotes, maintaining accurate customer records, coordinating with internal departments on shipping and product availability, and ensuring efficient order fulfillment.
The role also involves handling customer billing disputes, negotiating settlements, and ensuring customer satisfaction through timely resolution.

Qualifications:

Candidates should have a bachelor’s degree or at least three years of relevant experience, be bilingual in English and French (preferred), and demonstrate strong communication, organizational, and problem-solving skills.
Proficiency with CRM, ERP, and quoting tools (such as Salesforce and SCPQ) and Microsoft Office is required.
The ideal candidate works well independently and in a team, shows initiative, and delivers excellent customer service.

About the Company

Compunnel, Inc., founded in 1994 and headquartered in New Jersey, is at the forefront of providing customized workforce and digital transformation solutions, enhancing the total experience for our valued business allies. Our approach integrates innovative technologies with a human-centric dialogue, exceeding the needs of our customers, employees, partners, and key growth contributors and delivering exceptional value. With a strategic presence across the United States through over 30 local service delivery centers and glob... Know more