Skills

Java SQL ServiceNow Problem-solving Analytical Skills PL/SQL

Job Specifications

Clearance Required: SC Clearance (or at least be eligible to obtain it)

Duration: 6 months

Location: Telford - Hybrid - min. 2 days per week

Umbrella only

Role Overview

The Live Service Engineer will join the CESA team within Tax Admin, supporting critical live services including batch scheduling, incident resolution, and platform stability.
The role demands strong technical expertise in PL/SQL and Java, and a proven track record in live service environments.

Core Responsibilities

Provide live service support for the CESA service.
Investigate and resolve incidents without breaching SLAs.
Manage and monitor batch scheduling processes.
Perform daily checks and triage ServiceNow tickets.
Support patching and failover activities.
Collaborate with cross-functional teams to elaborate issues and devise solutions.

Skills & Technologies

PL/SQL and Java (core development and debugging)
Live Service Support experience
ServiceNow (ticket triage and root cause analysis)
Batch scheduling tools (e.g., Job Scheduler)
Strong problem-solving and analytical skills

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

About the Company

Experis is a global leader in IT professional resourcing, project solutions and managed services. As the need for IT skills accelerates, we help organisations transform their digital infrastructure, enterprise applications, cloud and cyber security. Through Experis Academy, we deliver the powerful combination of in-demand technical skills together with the soft skills that are critical for business success. Experis is part of ManpowerGroup, a Fortune 500 Global Business and world leader in innovative workforce solutions. Know more