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Service Desk Shift Engineer x3 (24/7 Shift) - Wokingham

Service Desk Shift Engineer x3 (24/7 Shift) - Wokingham

On site

Wokingham, United kingdom

£ 45,000 /year

Full Time

14-11-2025

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Skills

Communication Problem Solving Time Management DevOps Monitoring Attention to detail Motivation

Job Specifications

Service Desk Shift Engineer x3 (24/7 Shift) - Wokingham
Working Pattern: 24×7 shift rotation (including days and nights)
£40,000 - £45,000 + shift allowance + perm benefits
We're looking for a motivated and capable Service Desk Engineer to join a dedicated Command Centre team supporting a major client. This role is ideal for someone with a foundation in infrastructure support who's eager to grow their skills in a mission-critical environment.
About the Role
As part of a centralised operations team, you'll support a wide range of systems and services, working across both BAU and project activities. You'll play a key role in ensuring systems remain stable, secure, and high-performing.
You will:
Deliver proactive and reactive monitoring of client IT systems on a 24/7 basis
Take ownership of assigned operational tasks through to completion
Perform infrastructure checks (servers, networks, cloud environments)
Conduct initial triage and apply known fixes where appropriate
Collaborate with internal and third-party support teams to resolve issues
Follow documented security and operational procedures
Contribute to meeting SLA and KPI targets
Create and maintain clear operational documentation
Identify service risks, issues, and opportunities to improve processes
Support knowledge sharing across the team
What You'll Bring
Experience working in an IT infrastructure or service desk environment
Strong desire to learn, develop, and progress your technical capabilities
Self-motivation and a proactive approach to problem solving
Good communication skills (written and verbal)
Ability to work effectively within a team
Strong attention to detail and time management
Ability to work under pressure and follow technical procedures
Interest in developing skills in areas such as DevOps, SRE practices, or container-based platforms
Curiosity about how end-to-end solutions work across development and operations

About the Company

Perfect placements. Speedy staffing. Tenacious testing. Who's Adecco, we hear you ask? Only the top provider of first-class HR solutions. Our consultants work with some of the best, and most exciting, companies all over the world. We equip our clients with priceless industry insight and put everything we've got into training and mentoring our candidates. We're here to match talented people with the job opportunities and employers they're looking for. On any given day we connect over 700,000 people with fulfilling opportuni... Know more