Job Specifications
The Onsite IT Technician will be responsible for providing hands-on technical support and project implementation services across client environments. This includes server upgrades and migrations, Windows deployments, firewall installation and troubleshooting, and general onsite IT support. The ideal candidate has strong problem-solving skills, excellent communication, and a deep understanding of SMB IT environments.
Key Responsibilities
Perform server installations, upgrades, and migrations (Windows Server, Hyper-V, VMware).
Deploy and configure Windows 10/11 systems, including imaging, domain joins, and user profile migrations.
Install, configure, and troubleshoot firewalls (Meraki, FortiGate, or similar).
Execute network upgrades — switching, Wi-Fi, and cabling validation.
Provide onsite support for critical issues and escalations from the service desk.
Document all changes, configurations, and project work in ticketing/documentation systems.
Collaborate with the remote NOC/SOC team to identify and remediate security or network performance issues.
Maintain and ensure client infrastructure aligns with company standards and best practices.
Qualifications
3–5 years of hands-on experience in IT infrastructure support or field service.
Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and Office 365 administration.
Experience with firewall platforms (Fortinet, Meraki, SonicWall, etc.).
Understanding of networking fundamentals (VLANs, VPNs, subnets, routing).
Familiarity with backup solutions (Veeam, Datto, etc.) considered an asset.
Excellent problem-solving and customer service skills.
Valid driver’s license and ability to travel to client sites as required.
Preferred Certifications
CompTIA Network+ / Security+
Microsoft Certified: Windows Server or Azure Administrator
Fortinet NSE 4 / Cisco CCNA
About the Company
NetFusion Designs is an Information Technology provider for Small and Medium Sized Businesses, helping them to be competitive in today’s challenging market conditions. NetFusion with its unique and innovative structure, coupled with our expertise in the network integration and network infrastructure design, will help you stand out among competitors with a clear advantage. Our expertise in the networking solutions extend beyond the traditional network connectivity. We understand the importance of Infrastructure Availability, ...
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