Job Specifications
About Moomoo Canada Financial Inc. (MFC)
Moomoo Canada Financial Inc. (MFC) is a subsidiary of FUTU Holdings Inc. (NASDAQ: FUTU), a global leader in online brokerage and wealth management solutions. Moomoo is one of the most trusted and innovative retail trading platforms, serving over 24 million active users worldwide. We offer an advanced, user-friendly trading platform for do-it-yourself traders, empowering them to take control of their financial futures.
Having launched in Canada just over a year ago, MFC has experienced significant growth and success. Based in Toronto, with convenient access to the city's Line 1 TTC subway, our new office boasts bright, open spaces and spectacular views of the city. As we continue to scale, we are seeking to expand our team with a dynamic Investment Representative.
The Opportunity
We're looking for an Investment Representative to join our growing Canadian team. This role is pivotal — you'll support our retail, active trader, and high-net-worth clients through trade support, proactive retention, and expert service delivery. If you thrive in a fast-paced environment, understand the markets, and have a passion for client success — this is your moment.
This role reports directly to the Vice President, Customer Success.
What You'll Be Doing
Drive Client Success: Provide frontline support for client trades, account inquiries, and platform navigation across multiple asset classes
Client Retention & Relationship Building: Identify clients at risk of attrition and engage with strategic retention efforts to re-ignite their experience with Moomoo
Resolve with Impact: Tackle client complaints with a solution-oriented mindset while ensuring compliance with CIRO standards
Collaborate Across Teams: Partner with Compliance, Risk, and Product teams to elevate client experience while adhering to regulatory requirements
Market Expertise: Stay informed on market developments to provide clients with relevant insights and context for their trading decisions
Communication Excellence: Use tools like Feishu, BBM, and Excel to document, analyze, and communicate effectively across teams
Be Adaptable: Thrive in a dynamic, high-growth environment where every day brings new challenges and opportunities
Requirements
Education: University degree in Finance, Business, Economics, or related discipline
Certifications: CSC (Canadian Securities Course) and CPH (Conduct and Practices Handbook) — both required
Experience: Minimum 3-5 years in financial services, preferably within a brokerage setting
Skills & Strengths:
Strong understanding of capital markets, trading strategies, and investment products
Exceptional communicator with fluency in English; French is an asset
Proficient in Microsoft Excel and familiar with internal communication platforms like Feishu and BBM
Highly organized, adaptable, and capable of thriving under pressure
Collaborative spirit with the ability to work cross-functionally
Deep understanding of compliance and risk management within Canadian investment regulations
Benefits
How to Apply
If you are a results-driven individual with a passion for operations and technology in the trading world, we want to hear from you. Please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for this role.
Join Moomoo Canada and help shape the future of retail trading in Canada!
Thank you for your interest in Moomoo Financial Canada. If you would like to download our App and give it a try, you do not need to deposit funds and can explore what the future of investing looks like. Click https://www.moomoo.com/ca/download to download our App now.
Thank you for your interest in Moomoo Financial
Moomoo Canada Human Resources Team
Disclaimer:
Moomoo Financial Canada (MFC) is an equal opportunity employer committed to fostering an inclusive and diverse workplace. WE welcome applications from all qualified individuals, including but not limited to those from racialized communities, Indigenous peoples, persons with disabilities and members of the LGBTQ+ community.
MFC is committed to providing reasonable accommodations throughout the recruitment process in accordance with the Accessibility For Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require accommodation at any stage, please let us know, and we will work with you to meet your needs.
All employment offers are contingent upon meeting any applicable regulatory, licensing, or background check requirements. Candidates must be legally authorized to work in Canada at the time of application.
By applying to this position, you acknowledge that your personal information will be collected and used for recruitment purposes in accordance with applicable privacy laws.
Warning about fake job posts: Please be aware of fraudulent job postings by persons not affiliated with Moomoo Financial Inc., or their affiliates. Criminals may
About the Company
Moomoo Canada is where smarter investing begins. We built moomoo because traditional brokerage platforms were too complex, too costly, or locked behind paywalls. Our mission is to break down those barriers and give every investor access to the tools, data, and support they need to trade with confidence. With more than 27 million users worldwide, moomoo brings beginners and professionals alike real-time quotes, 100+ technical indicators, 4,000+ analyst ratings, and 50+ premium news sources - features once reserved for the sel...
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