Job Specifications
General IT Support & Administration:
· Provide advanced troubleshooting and technical support for hardware, software, and network-related issues.
· Ensure system security and compliance with organizational policies.
· Manage IT projects related to system upgrades, migrations, and implementations.
· Collaborate with cross-functional teams to enhance IT support processes and user experience.
· Maintain IT documentation, procedures, and asset management.
· Provide training and guidance to junior IT staff and end-users.
· Offer on-site and remote assistance, and quickly and efficiently troubleshoot issues.
· Provide second and third-line IT support to employee issues escalated from our Service Desk.
· Administer and maintain IT systems, including cloud applications and enterprise software.
Incident Management & Troubleshooting:
· Diagnose and resolve hardware, software, and network issues on Windows, macOS, and mobile platforms.
· Troubleshoot and support enterprise applications, email, VPN, remote access, and collaboration tools (e.g., Microsoft 365, Zoom, Teams, etc.).
· Escalate complex issues to specialized IT teams while ensuring prompt resolution for executives.
· Maintain detailed documentation of incidents, solutions, and preventative measures.
Computer Skills:
Windows 11, Office 365, AWS, SCCM, Intune, Mac OSX, JAMF, MDM, Azure, Active Directory.
Conference & Event Support:
· Support AV equipment, video conferencing, and hybrid meeting solutions.
· Provide on-demand IT assistance during presentations and high-profile meetings.
· Assist end users with best practices for effectively using IT solutions.
Required Qualifications & Skills
Technical Skills:
· Strong expertise in Windows OS and experience in macOS and iOS platforms.
· Hands-on experience with enterprise IT environments, including Active Directory, Microsoft O365, Exchange, OneDrive, SharePoint, Teams, and Zoom.
· Proficiency in troubleshooting network connectivity.
· Experience with AV technologies, video conferencing systems, and remote collaboration tools.
· Knowledge of mobile device management (MDM) solutions, encryption, and endpoint security tools.
Soft Skills & Professionalism:
· Excellent problem-solving and analytical skills with a keen eye for detail.
· Outstanding verbal and written communication skills with the ability to explain complex IT concepts to non-technical users.
· Ability to stay calm under pressure, handle urgent requests, and maintain strict confidentiality. Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
· Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
Other Qualifications: Service Now or other ITSM tools.
About the Company
Since 1951, Snelling has helped businesses grow and people find meaningful work. Founded by Lou and Gwen Snelling, the company built its legacy on a simple belief: success comes from connecting great companies with great people. What began as a single office in Philadelphia quickly grew into a nationwide brand, and today Snelling is proud to be part of the HireQuest global network of talent solutions. With over 100 locally owned offices across the U.S., Snelling provides flexible staffing solutions tailored to every market w...
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