Job Specifications
Description
Seeking an IT Support Analyst (contractor) to effectively address and manage service requests, incidents, and events while maintaining clear communication with internal customers throughout the resolution process. This individual will join a highly customer service–oriented team responsible for the provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, business applications, and audio/video (A/V) systems.
The ideal candidate has strong communication skills, a broad technical background, and experience supporting a large internal user base in a fast-paced enterprise environment.
Job Responsibilities
Deliver outstanding first-contact customer service and communicate effectively with end users.
Troubleshoot and resolve IT incidents and requests within established SLAs using a ticketing system, maintaining high levels of customer satisfaction.
Support Windows and macOS laptops, Android and iOS mobile devices, and provide general IT assistance for end users both onsite and remotely.
Assist with onboarding and setup for new employees, including workstation, account, and access configuration.
Provide hands-on and remote support for A/V systems, including conference room equipment, live event setups, and company-wide Zoom broadcasts.
Maintain and perform routine checks on conference room and collaboration technology to ensure reliability.
Administer and troubleshoot Microsoft 365, Teams, and Entra (Active Directory) accounts.
Support identity and access management processes; assist with Okta user provisioning and SSO configurations.
Collaborate with IT administrators to maintain Okta and Microsoft Entra user accounts; experience as an Okta Admin is a plus.
Provide support and configuration for mobile device management (MDM) tools; familiarity with Intune and Jamf is preferred.
Perform basic network and VPN troubleshooting to ensure connectivity for remote and onsite users.
Maintain accurate IT asset inventory and ensure timely updates of issued and returned equipment.
Ensure compliance with security policies, SOX requirements, and incident reporting standards.
Assist with and document recurring IT operational and security processes.
Contribute to continual improvement efforts within the IT Service Desk.
Qualifications
Associate’s degree in a computer-related field or equivalent training required.
5–7 years of hands-on IT support experience in an enterprise or fast-paced environment.
Strong customer service, communication, and problem-solving skills.
Experience supporting both Windows and macOS environments.
Familiarity with Salesforce and Jira platforms is a plus.
Hands-on experience supporting Zoom and Microsoft Teams for A/V and event use.
Experience managing and supporting Okta, Microsoft Entra (Active Directory), and Microsoft 365.
Working knowledge of MDM tools (Intune, Jamf) and identity management systems.
Basic understanding of network fundamentals, VPN, and endpoint security awareness.
Ability to work independently, collaboratively, and cross-functionally to resolve complex issues.
Certifications such as MTA, MCSA, Network+, CCENT/CCNA are a plus.
Job Type & Location
This is a Contract position based out of Austin, TX.
Pay And Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
Available For This Temporary Role May Include The Following
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Austin,TX.
Application Deadline
This position is anticipated to close on Dec 6, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Service