Job Specifications
Job Title: Senior Salesforce Administrator
Job Summary
The Salesforce Administrator is responsible for the day-to-day configuration, support, maintenance and improvement of the organization’s salesforce.com deployment. Operates as part of the Corporate Systems team to ensure RevSpring’s Corporate Systems functions at maximum capacity for daily operations.
Essential Functions
Serve as primary system administrator for the RevSpring Salesforce.com environment providing ongoing technical support and expertise to end users
Perform basic administrative functions such as credentials maintenance, data maintenance & backup
Manage workflows, reports, and dashboards for RevSpring sales organization based on evolving business needs
Own integrations between Salesforce and other business software such as financial, legal and customer service packages.
Research updates and upgrades analyze their impact and prepare user base for software changes; Perform updates as needed
Analyze business requirements for new development requests, define scope, and complete.
Serve as subject matter expert for Salesforce as needed on other projects.
Develop effective monitoring procedures for the Salesforce environment.
Work collaboratively with the team to create and maintain documentation and playbooks including overall system architecture
Understand capacity trends in the environment and assist with budgeting, strategy, and planning for the salesforce environment.
Assist in training and defining training for users and ensure that cross training is adequate for alternate administrators to perform basic environment tasks.
Establish, implement, and follow standard processes and controls to ensure a clean environment. Including but not limited to customization requests, sandbox maintenance, and change management.
Perform special project related tasks as assigned.
Comply with company policies and procedures as required.
Minimum Requirements
Specific Job Skills:
Ability to work with others effectively to achieve common goals
Ability to map out and solve complex issues by thinking outside the box
Apply Salesforce best practices to support multiple business units
Ability to critically evaluate request details from business units, reconcile conflicts, create technical detail from abstract concepts, communicate a general understanding from technical details, and interpret user requests into true requirements.
Familiarity with common IT processes such as incident, service request, and change management.
Excellent verbal and written communication skills.
Proven commitment to providing excellent customer service within all dimensions of the job duties on a consistent basis.
Up to 10% travel may be required
Education: Bachelor's degree in Computer Science, Engineering, Business Administration or equivalent work experience.
Experience
8+ years with hands-on direct responsibility for administering Salesforce.com with various schemes, complex workflows, and permissions.
Saleforce.com Admin (ADM201 and ADM211) certified
Experience with integration as a service tools such as Celigo preferred
Sales Cloud and Developer certifications preferred
5+ years hands on experience with both native and lightning experiences for Sales Cloud
5+ years’ experience gathering requirements from client and business.
Knowledge of Hubspot, Conga and Conga Sign integrations is a plus
Supervision: N/A
Certifications: N/A
Language Skills
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.
Physical Capabilities: Standard categories
The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group
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About the Company
RevSpring transforms complex financial journeys into intuitive financial pathways by understanding human, historical, and fiscal context. Through data-driven insight, RevSpring designs, analyzes, and improves communications and billing solutions that increase consumer engagement and payment rates.
North America's leading healthcare organizations, revenue cycle management, and accounts receivables management companies trust us to maximize their financial results through dynamic and personalized print, online, phone, email, a...
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