Skills

Communication Salesforce Market research Product vision Customer empathy Decision-making Sales Customer Service Research Organization Marketing Analytics Maven

Job Specifications

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

Front is building the best AI Agent for customer-facing teams where the relationship is valuable and really matters. Companies that choose Front want the efficiency of AI, but not at the expense of damaging their customer relationships.

Your job will be to make Front’s AI Agent the one that relationship-focused customer-facing teams love more than anything else in the market, and translate that love into revenue growth.

To do this, you need to drive decision and execution velocity. Your superpower should be to understand engineering and design with clarity, and have engineering and design understand you with clarity. You need to be able to uncover and feel the pain, wants, and needs of our customers and feel compelled to solve them with urgency.

Success looks like $100M in revenue run rate from this Agent product in 3 years.

Front recently surpassed $100M in annual revenue, a milestone that

About the Company

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your busine... Know more