Skills

Workday Customer Service Training

Job Specifications

Job title: Service & Maintenance Engineer

Reporting to: Service Manager

Responsible for: Fire/Security/IRS systems

Work Location: London and suburbs

About Gamma

Gamma Systems was established in 1999, and we have strived to become market leaders in providing Communal IRS, Security and Fire Protection Solutions in and around London. Our clients range from Principal M&E Contractors, Housing Associations and Local Authorities, Facilities Management and Property Managing Companies. Gamma’s philosophy is to bring our clients the highest level of customer service and innovation in our system designs to ensure customer satisfaction and quality.

Role Summary

The Security Service & Maintenance Engineer role involves full responsibility for completing

preventative, reactive and remedial works across a wide variety of domestic and commercial properties

to a professional standard of work in and around London.

Job Responsibilities

The competent and to regulation, professional delivery of maintenance on integrated electronic fire and security systems.
Carry out small works/repairs on domestic and commercial properties.
Completing Asset logs of equipment on site.
To manage your own workload throughout the day and ensuring the completion of each job in a timely manner.
Communicating and reporting to the office on a daily basis.
Dealing with clients face to face in a professional manner.
Working hours 8am – 5pm.

Knowledge/Experience Required

Detailed knowledge of the principles of fire and security systems, British Standards
Relevant qualifications NSI/LPCB/C&G etc
An understanding and ability to carry out a preventative maintenance to the current standards.
Excellent customer facing skills.
Able to work openly and co-operatively with others.
Experience of managing multiple simultaneous activities
MUST have previous experience with systems, CCTV/Access Control, advantage if Entrotec

trained or fire alarm experience.

General

Experience within the construction industry, or/and Fire & Security systems.

Possess a clear record with zero criminal convictions of any kind and meet with the requirements to pass a CRB / DBS check and the full screening process required in the security industry.

All Staff Are Required To

Familiarize themselves with the Company Policies and Procedures, held on the HR system,

accessible by all staff at any time from the website.

Uphold the Equal Opportunities and Anti-Harassment and Bullying Policies, ensuring effective

implementation in all aspects of their work for the Company.

Act at all times within the Company Rules, Policies, Procedures, and any other statutory

requirements.

Be proactive, bring ideas, suggestions and contribute to business improvement.
Undertake training as required.
Attend staff and team meetings as required.
Observe health and safety procedures in the workplace to ensure personal safety and to

safeguard the interests and safety of colleagues, customers, and visitors.

Undertake other duties and responsibilities as appropriate since all staff are expected to work

flexibly within their skill level to respond to changing priorities and make sure that customer

needs and business objectives are met.

Gamma is an equal opportunities employer.

Salary dependent on experience – 30-35k

Pension scheme

28 days holiday (Including bank holidays)

Extra day holiday added for every year of service.

Birthday given as an extra day off following probation, if on a week/workday.

Company Van and mobile phone.

Excellent opportunities for advancement with a growing and ambitious company.

About the Company

Gamma Systems was established in 1999, we have strived to become market leaders in providing Communal IRS, Security, and Fire Protection Solutions in and around London. A Perfect Working Relationship with Principle and M&E Contractors, Housing Associations and Local Authorities, Facilities Management and Property Managing Companies. We understand the importance of protecting people and their property while working alongside leading, and partner manufacturers to provide our clients with cutting edge technology. The company no... Know more