Job Specifications
Overview
Company Overview:
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Allied Universal Security Services is seeking to fill the position of a Security SOC Analyst in West Greenwich, RI.
Full Time Hours 11p.m. - 7a.m. Thursday - Sunday or 7a.m. - 3p.m. Friday - Monday
Weekly Pay Starting Rate $26.05 / hour with Paid Orientation
The SOC (Security Operations Center) Security Analyst will be assigned to furthering the security mission within the client’s Regional Security Operations Center (RSOC) and Global Security Operations Center (GSOC). The SOC Security Analyst is responsible for delivering operations within the GPS control room across all client sites in the respective region. They will work with the client’s leadership to ensure operational best practice to ensure the physical safety and security of our people, buildings, and assets.
As a SOC Security Analyst, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.
Responsibilities
Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
Respond to incidents and critical situations in a calm, problem solving manner
Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.Execute RSOC and GSOC standard operating procedures, operating the SOC, in shift patterns as required
Provide a high level of service to local and remote client sites and staff with the emphasis on the security and safety of client staff, assets and information
Monitor operational network video cameras; operate all SOC technologies including network video, access control, etc.
Coordinate direct action and responses to incidents and alarm activation
Compile reports for the SOC Shift Manager in order to share with GPS management on a daily/weekly/monthly basis; provide high quality written and verbal reports as and when required
Take telephone enquiries; maintain accurate logs of events
Actively monitor and respond to critical systems alarms such as physical security systems alarms, fire panels, etc.
Deliver world-class Global Security services by understanding and working closely with technical security implementations and incident management programs
Serve as an initial point of contact in emergency situations which may affect the health and safety of employees
Communicate effectively and appropriately with internal and external responders during critical incidents
Foster cross organizational relationships to encourage risk information sharing across the business
Provide exceptional customer service by anticipating needs, offering suggestions, and exceeding expectations
Monitor several screens, systems, and events simultaneously, with the ability to shift priorities as needed
Minimum Requirements
Must possess a minimum of two (2) years of security operations experience or previous experience working in a Global Security, Command, or similar 24x7 operations center environment
Must possess experience in basic security analysis, problem solving, handling preliminary inquiries, incident assessment, and triaging reports
High proficiency in using IT applications, data entry and retrieval, and keyboard skills to a speed of at least 25wpm with at least 75% accuracy
Basic knowledge of some technical elements associated with security systems such as IP networks, servers, LAN/WAN
Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure
Ability to remain calm under pressure and respond to incidents, particularly in emergencies, in a professional, resilient and timely manner with minimal supervision where appropriate
Evidence of continuous professional development (CPD)
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as needed.
Current state driver’s license, clean driving record (no points in prior 3 years), minimum level of insurance as required by Company policy, and ability to safely operate a vehicle required
Professional, articulate and able to use good independent judgment and discretion
Outstanding verbal a
About the Company
Allied Universal(r), a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, ret...
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