Job Specifications
Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of QFG?
Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work-life balance
Competitive compensation and benefits packages
Work-life balance in a hybrid environment with at least 3 days in office
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment
We’re looking for our next Systems Engineer. Could It Be You?
This is a unique opportunity to leverage your expertise in systems administration and process automation to build the next generation of digital mortgage products. You will be instrumental in designing, connecting, and optimizing the technology systems that powers our mortgage business and enhances the client journey.
As a Systems Engineer, you will be the technical owner of our core business systems, with a primary focus on Salesforce. Your mission is to ensure seamless integration, optimal performance, and continuous improvement across our entire technology ecosystem. This includes our CRM, telephony system, marketing automation platform, point of sale software, loan origination software, and automation tools like Zapier and N8N. You will be responsible for managing these platforms, developing robust integrations, and building automated workflows that enhance efficiency and elevate the customer experience for Questrade's digital mortgage business.
Need more details? Keep reading…
System Architecture & Strategy: Design, configure, and develop solutions within our core platforms, primarily Salesforce, to support critical business functions and meet strategic goals.
Integration Management: Build and maintain reliable integrations between Salesforce and other key business systems using APIs, middleware, and platforms like Zapier.
Process Automation: Identify opportunities for automation and implement workflows that streamline business processes, reduce manual effort, and improve data accuracy across departments.
Platform Administration: Provide system administration for our suite of business applications, managing user permissions, security settings, custom configurations, and data integrity.
Collaboration & Support: Collaborate with internal departments, including Marketing, Sales, and Operations, to ensure our technology stack supports their needs and drives performance. Provide expert-level support and training to users, troubleshooting issues across all managed systems.
Data Management: Oversee data flows between systems, managing data imports, cleansing activities, and transformation to ensure consistency and reliability.
Quality & Performance: Monitor and optimize the performance of all managed systems and integrations, working with QA teams to ensure reliability and resolve defects.
So are YOU our next Systems Engineer? You are if you have…
Strong understanding of CRM concepts and business processes (e.g., sales, marketing, customer service).
Solution-focused mindset with the initiative to work effectively and solve problems independently.
Excellent communication skills, with the ability to translate business requirements into technical solutions and collaborate with diverse st