Duval Associates Ltd - Permanent Recruitment Specialists

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Duval Associates Ltd - Permanent Recruitment Specialists
Telesales Manager

Telesales Manager

On site

Manchester, United kingdom

£ 52,000 /year

Full Time

10-11-2025

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Skills

Communication Leadership Negotiation Sales Training Coaching Team Management Team Leadership

Job Specifications

Telesales Team Manager - Account Manager/retentions and team leadership of 5 ace people! Account Management - negotiation - Contract renewals.

Business Support Services for mental health!

manage and motivate, develop and train a Team of 5 Relationship Execs.

£35,000 with very achievable bonus structure £15,000 - £20,000 Y!

Manchester - 100% account management renewals leadership - hands on team management of a motiavted team of 5.

Lead, coach, and develop a high-performing team in a fast-paced, commercial environment!

Office based – Stunning modern office building. (near Victoria Train station and Trams)

Fantastic benefits, excellent holiday allowance (25 days + Bank Hols), company incentives, discount schemes, social Friday’s and more! 8.45 – 5.15 office hours. Excellent transport links.

Want to know more?

Speak to the team @ Duval. (Lauren Bell)

We’re recruiting for a dynamic Team Leader to lead a team of 5 Relationship Executives focused on client retention and renewals. This is a brilliant opportunity for someone with a proven track record in leading a sales / retentions team, who is looking to work for an ambitious business where they can take the next step in their career.

You’ll be key to driving performance, coaching your team, and ensuring client expectations are exceeded. With clear progression into a wider management role, this is a career-building opportunity for a commercially minded leader who’s passionate about people and performance!

The Role:

Lead, mentor, and motivate your team to hit retention KPIs
Set clear performance targets and conduct weekly coaching sessions
Ensure SLAs are met and service levels remain exceptional
Conduct bi-weekly 1:1s and support training and development
Drive efficiencies and process improvements across the team
Support client and broker meetings when needed
Solve retention challenges and unlock upsell opportunities

What You’ll Bring:

Experience leading a retention or renewals team
Strong commercial awareness and client-facing skills
Excellent communication and coaching ability
Resilience, organisation, and a data-driven mindset
A passion for developing people and driving results

This is a hands-on leadership role with real impact. If you’re ready to lead with energy, commerciality, and purpose, apply now or speak to Duval!

About the Company

Why Duval? A little about us... Just a bunch of people with a genuine desire to do recruitment properly. Let's be honest, recruitment isn't rocket science, but it is about people and that's where most agencies fall down. Duval was built on the idea of connecting people, understanding needs, opportunities and drivers and helping clients build happy, successful teams. It really is that simple. HERE, THERE and EVERYWHERE From Lands' End to John O'Groats, East Coast to West, we've recruited everywhere. We've been all over in the... Know more