Job Specifications
About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
Ping Identity is seeking a strategic and execution-focused Senior Director of Professional Services to lead our EMEA services team. This individual will play a critical leadership role in driving bookings, delivering outstanding customer outcomes through co-delivery with partners, and elevating the execution and scalability of our delivery operations. As a core member of the PS leadership team, this role is instrumental in growing revenue, improving margin, and developing top talent within the region.
Key Responsibilities
Sales Partnership & PS Bookings
Build strong relationships with regional Sales leadership to drive alignment between sales and services strategy.
Actively engage in pre-sales activities to position services value, scope engagements, and drive PS bookings.
Lead the creation of services proposals, SoWs, and staffing strategies to support complex enterprise deals.
Contribute to pipeline growth and services attach through thought leadership, GTM planning, and enablement.
Partner Execution & Co-Delivery
Execute a “Partner First” strategy by developing strong delivery models and operational interlocks with strategic partners.
Ensure high standards in partner-led engagements through onboarding, certification, delivery oversight, and quality assurance.
Collaborate with Product and CX teams to continuously enhance the health score, onboarding experience, and partner performance metrics.
Delivery Excellence & Operational Execution
Own successful delivery of all professional services engagements across the EMEA region, meeting utilization, margin, and CSAT targets.
Drive scalable, repeatable delivery models that ensure quality outcomes and mitigate delivery risk.
Lead regional participation in global programs (e.g., CX Accelerate, AI automation, onboarding initiatives).
Team Leadership & Talent Development
Manage, mentor, and inspire a diverse team of delivery managers, project leaders, consultants, and solution principals.
Drive a culture of collaboration, innovation, and customer obsession.
Champion the career development of team members through clear growth paths, coaching, and performance management.
What Success Looks Like
You’re seen as a trusted partner by both Sales and Customers, influencing large strategic deals.
Partner-led delivery scales effectively, without compromising quality or customer satisfaction.
The region hits or exceeds key metrics: bookings, utilization, margin, and NPS.
Your team is engaged, growing, and high-performing, with clear paths for development.
Qualifications
10+ years of experience in Professional Services, with at least 5 years in a senior leadership role in software or cloud delivery.
Proven ability to build strong sales partnerships and drive PS revenue in a pre-sales capacity.
Demonstrated experience with partner ecosystems and delivering outcomes in co-delivery models.
Track record of managing delivery organizations with measurable improvements in margin, utilization, and CSAT.
Skilled in navigating complex client environments and executive-level stakeholder management.
Strong people leadership and organizational development skills.
Experience with identity and access management (IAM), cybersecurity, or cloud platforms preferred.
Ability to travel up to 30%.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
A company culture that empowers you to do your best work.
Employee Resource Groups that create a sense of belonging for everyone.
Regular company and team bonding events.
About the Company
Ping Identity delivers unforgettable user experiences and uncompromising security. We are a single company that makes crafting digital experiences simple for any type of user—partners, customers, employees, and beyond. We are anti-lock-in. That means integrations with existing ecosystems, clouds, and on-prem technologies is simple. Out-of-the-box templates let businesses leverage our identity expertise to give their users frictionless experiences. Whether they’re building a foundation of modern digital identity, or out-innov...
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