Skills

Communication Data Analysis Salesforce DocuSign Stakeholder Management Quality Management Sales CRM Attention to detail Training System Administration Marketing Email Marketing

Job Specifications

Department: Residential Sales

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Company: Canary Wharf Management Limited

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Reporting to: Director - Residential Sales

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Job Summary

We are looking for a highly organised and technically proficient Salesforce Specialist – Residential sales, to support our Salesforce platform (Sales and Marketing Cloud) and related business systems on a fixed term basis. This role is pivotal in ensuring smooth system operations, user enablement, and compliance.

The successful candidate will be working in our residential sales department, under our director of residential sales and working closely with the Technology function to manage platform issues/escalations.

FTC: 1 year

Salary: £45,000

Main Responsibilities

Salesforce System Administration

Administer and maintain Salesforce, including user setup, profiles, roles, permissions, and data integrity.
Understand the current system configurations, workflows, validation rules, and custom objects to provide operational support to the business users in Residential Sales.
Collaborate with stakeholders to understand new requirements and work with the Technology to plan and deliver.

User Training and Support

Provide onboarding and ongoing training for Salesforce users.
Develop and maintain user documentation and training materials.

Reporting – Internal and External

Build and maintain Salesforce reports and dashboards for internal teams and external stakeholders.
Ensure data accuracy and consistency across reporting outputs.
Support ad hoc reporting needs and data analysis requests.

Invoicing

Use Salesforce to support invoicing workflows and data tracking.
Collaborate with finance to ensure accurate billing and reconciliation.
Maintain records of invoice history and payment status.

Email Marketing – Residential Sales

Manage email marketing through Salesforce-integrated marketing tools.
Design and build email templates in collaboration with the marketing team.
Ensure email marketing is GDPR compliant and follows best practices.

Compliance – GDPR And Other Regulations

Ensure Salesforce data handling complies with GDPR and other relevant regulations.
Maintain audit trails and support data subject access requests.
Assist with compliance reviews and documentation.

Payments – Working with Accounts

Support payment tracking and reconciliation within Salesforce.
Collaborate with the accounts team to resolve payment issues.
Ensure accurate financial data is maintained across systems.

Sales Administration – Working with Residential Sales team and Selling Agents

Manage and update property listings, sales website
Provide ad hoc administrative support as required by the sales team or management.

PERSON SPECIFICATION

Proven experience with Salesforce administration and user support. With a minimum of 2 years’ experience in using Salesforce.
Strong understanding of GDPR and compliance requirements.
Familiarity with DocuSign, email marketing platforms, and invoicing systems.
Excellent communication and stakeholder management skills.
Ability to work independently and manage multiple priorities.
Salesforce Administrator certification (preferred but not required).
Previous experience in a sales administration or property administration role (preferred).
Strong organizational and multitasking abilities.
Excellent written and verbal communication skills.
High attention to detail and accuracy.
Proficient in Microsoft Office (Word, Excel, Outlook) and CRM systems.

Health Safety And Welfare Responsibilities

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

Environmental, Social & Governance (esg) Responsibilities

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

Quality Management Responsibilities

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

Company Values

Commit to Excellence

Act with integrity and deliver high perf

About the Company

Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 9 million square feet of mixed-use space and over 1,100 Build to Rent apartments. CWG is the largest sustainable developer in the UK and also excels operationally as it has purchased 100% electricity from renewable sources since 2012 and sent zero waste to landfill since 2009. CWG has created a 24/7 city where people can live, work and thrive on the Canary Wharf es... Know more