Job Specifications
bpostgroup strives to create an inclusive environment with challenging projects and inspiring collaborations. With our employees at the heart of our organization, we don’t believe in jobs, we believe in careers. bpostgroup is evolving from a Belgian postal operator to a regional and digital expert in parcel size logistics. With a focus on social and environmental sustainability, our people are the foundation of everything we do. We believe in fostering a culture that supports diversity, inclusion, and career growth—ensuring that every team member has the opportunity to thrive and succeed. What will you do?
Working within the Transport Centre of Excellence Department, one of the Key Transformation Teams at bpostgroup.
To lead the design, establishment, and continuous improvement of the end-to-end invoicing process across the transportation organisation.
The role ensures that all customer billing (where applicable), carrier charges, and transport cost allocations are accurate, timely, and aligned with contractual and operational realities.
By creating a standardised, transparent, and efficient invoicing process, the Project Manager enables improved revenue assurance, cost recovery, and customer satisfaction while strengthening financial control and operational accountability.
Scope Of The Role
The Invoicing Process Improvement function operates across all transport modes and regions (first mile, line-haul, last mile) and connects Finance, Transport, Network, Commercial, and IT teams.
The Project Manager will define the future-state invoicing model, map existing processes, identify inefficiencies, and deliver technology and process enhancements to standardise and automate billing workflows.
The Project Manager will act as the central driver for transforming how transport-related revenue and costs are captured, validated, and invoiced, strengthening both financial control and operational integrity across the transport network.
This includes ownership of the invoicing process design, documentation, system requirements, and the governance structure ensuring long-term process stability and continuous optimisation.
Main Tasks
Process Design & Implementation:
Lead the end-to-end design of the transport invoicing process, covering both customer billing and carrier/vendor invoicing.
Map current-state processes, identify gaps, and define a harmonised future-state model across all regions and business lines.
Develop clear process documentation including workflows, hand-offs, approval points, and control mechanisms.
Align process design with contractual requirements, pricing models, and transport management system (TMS) capabilities.
Coordinate with IT to configure system workflows and automation to support invoicing accuracy and speed.
Governance & Control:
– Establish an invoicing governance framework ensuring process compliance, data accuracy, and timely billing cycles.
Define ownership, accountability, and escalation pathways for invoicing exceptions and disputes.
Partner with Finance and Audit teams to embed control checks for revenue assurance and error prevention. - Ensure alignment with corporate financial policies and regulatory requirements.
Stakeholder Collaboration:
Collaborate closely with Operations, Finance, Procurement, Commercial, Transport & Network teams to ensure the invoicing process meets operational and customer needs.
Facilitate cross-functional workshops to validate process designs, identify improvement opportunities, and manage change impacts.
Serve as a central point of coordination between business users and technical teams during process rollouts and system changes.
Systems & Data Integrations:
Work with IT and Data teams to integrate invoicing processes with key systems such as TMS, ERP, and billing platforms.
Define system requirements and oversee testing to ensure end-to-end data flow integrity from transport execution to invoice generation.
Support the introduction of digital invoicing, automation tools, and data validation mechanisms to reduce manual handling and errors.
Continuous Improvement & Performance Tracking:
Monitor invoicing accuracy, timeliness, and exception rates through established KPIs.
Lead root cause analyses of billing disputes or delays and implement corrective actions.
Benchmark invoicing performance against logistics industry best practices.
Drive continuous process improvement and technology enhancements to optimise cycle times, accuracy, and cost efficiency.
Change Management & Communication:
Develop communication and training materials to support adoption of the new invoicing process.
Engage with stakeholders at all levels to ensure buy-in, clarity, and compliance with new ways of working;
Stakeholder management: identifying stakeholders and taking into account potential conflicts of interest.
Report progress, risks, challenges and achievements to senior leadership and Executive Steering Committee.
Change management and realization of part of the Tr
About the Company
Expand your business internationally with Landmark Global's customized solutions. Our expertise, infrastructure, and operational capabilities manage your parcel shipments, mail delivery, order fulfillment, and returns. With proprietary e-commerce tools such as landed-cost calculation, currency conversion, and local payment options, we enhance your cross-border revenues. Our carrier-neutral, multi-modal transportation network and acclaimed web-based technology platform integrate seamlessly with any existing system. Break down...
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