Job Specifications
Our client, a leader in fraud prevention within residential real estate, is seeking a Customer Success Manager for a fantastic direct hire role located in Atlanta, Georgia. This position is a hybrid schedule working 3 days on-site in the company’s office in the Buckhead area of Atlanta.
As a Customer Success Manager, you will be one of the first members of the Customer Success team, playing a foundational role in delivering exceptional service to our growing portfolio of Single-Family Rental (SFR) and property management customers. This is a high-impact role ideal for someone who is excited to work directly with customers, help build scalable processes, and influence the trajectory of a fast-growing startup. You’ll guide customers through onboarding, adoption, and growth while proactively identifying opportunities to increase value, reduce risk, and deepen engagement.
Responsibilities
Own the full customer lifecycle for your accounts: onboarding, engagement, renewal, and expansion
Develop onboarding experiences that reduce time-to-value and accelerate product adoption
Run regular check-ins, business reviews, and health assessments with operational and executive stakeholders
Monitor account health, usage patterns, and risk indicators using internal tools and analytics
Serve as a trusted advisor to customers by understanding their goals and aligning product capabilities accordingly
Collaborate cross-functionally with Product, Sales, and Engineering teams to ensure customer feedback influences roadmap and service delivery
Build and document repeatable success plans and playbooks to scale the customer experience
Contribute to knowledge-sharing initiatives such as help center articles, webinars, and training videos
Help shape the culture, tools, and operations of the Customer Success department
Requirements and Preferred Experience
Bachelor’s degree required
1–2 years of experience in Customer Success, Account Management, or a customer-facing SaaS role
Strong communication skills with the ability to engage both operational users and executive stakeholders
Highly organized and able to manage multiple priorities in a fast-paced, early-stage environment
Comfortable using data and tools (e.g., CRM, CS platforms) to track engagement and drive actions
Experience supporting property management, real estate, or operations-driven teams is a plus
A bias for action, natural curiosity, and a commitment to continuous learning and improvement
Base Salary $65,000 - $75,000, plus performance-based bonus. Final determination of salary will be based on an evaluation of experience, education, budget, etc.
The company offers medical and dental insurance through BCBS of Georgia and employees have unlimited PTO.
About the Company
Corps Team is a nationwide, Professional Recruiting, IT Recruiting and Executive Search Firm. Since 2005, we have partnered with Founders, CEOs, and hiring managers to recruit exceptional direct hire, project based and contract talent into their organizations.
Corps Team began in 2005 as Mom Corps, a firm dedicated to helping Atlanta area moms get back to work after taking a break from the workforce. Since then, the company has expanded to encompass a wide range of recruitment solutions and nationwide reach. Offering flexib...
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