Job Specifications
About the Role
We’re looking for a full-time Business Analyst based in the Lower Mainland (BC) who thrives on learning, communicating, and translating complexity into clarity.
You’ll join a small, fast-moving software company where curiosity is currency, and every week brings new puzzles—product features, customer workflows, and the elegant spaghetti of real-world business logic.
You won’t be just “gathering requirements.” You’ll be the connective tissue between our product team, customers, support, and development. This role grows with you: as you learn our platform, you’ll have opportunities to shape features, upgrade processes, and nudge the product forward.
What You’ll Do
Work closely with customers to understand their needs, goals, and processes
Translate workflow and business problems into clear specifications or user stories
Support implementation projects: configuration, data preparation, testing, documentation
Collaborate with developers to refine features, edge-cases, and acceptance criteria
Investigate issues or unusual behaviour; unravel root causes with methodical curiosity
Contribute to product guides, onboarding flows, and internal reference material
Help improve the consistency, usability, and quality of our software and customer experience
Become a subject-matter expert on our platform (we’ll teach you—there’s lots to learn)
About You
Located in the BC Lower Mainland (role is remote/off-site but with the option for occasional meetups and travel)
Excellent attitude: adaptable, thoughtful, humble, steady under ambiguity
Strong intelligence and analytical ability: you enjoy puzzles, patterns, and workflows
Clear communicator: skilled at listening, summarizing, and explaining concepts in human-friendly language
Confident but not abrasive: able to speak up, ask questions, and disagree constructively
Feels at home switching between product, technical and customer behavioural contexts
Able to map processes, break down problems, and organize messy information
Self-directed learner who appreciates structure but doesn’t require hand-holding
Experience in business analysis or software implementation is a bonus, not a requirement
Familiarity with HR, payroll, workflow, or enterprise systems is nice to have but not mandatory
Why This Role Might Fit You
You’d like to grow fast in a role with real ownership
You enjoy both people-work and systems-work
You like learning complex platforms and turning insight into guidance
You want to be part of a small, human-scale team where your work has immediate impact
You’d rather take on meaningful puzzles than sit through corporate theatre
About the Company
Industry, government, healthcare, and education clients benefit from StarGarden's fully integrated HCM solution including Payroll, and Scheduling. StarGarden solutions meet the off-the-shelf needs of structured, position-based organizations with complex pay and benefit requirements. http://www.stargarden.com/ We deliver a trusted and complete solution for managing Human Capital (HCM) and Authority in complex organizations. On-premises or hosted. Regardless of size, HCM payrolls can be complex. StarGarden’s robust functionali...
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