Job Specifications
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Colleague Experience Group (CEG) strives to provide a great colleague experience every day. We obsess over understanding the colleague’s experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Global Talent Acquisition is looking for a Recruitment Coordinator to join our team and support our various business units across the enterprise. The Recruitment Coordinator plays a vital role in delivering a seamless, high-quality recruitment experience for candidates, hiring leaders, and recruiters. This position serves as the primary logistics liaison throughout the pre-offer recruitment lifecycle, ensuring efficient scheduling, operational consistency, and strong data integrity. The ideal candidate thrives in a fast-paced environment, demonstrates exceptional attention to detail, and manages multiple priorities with professionalism and composure.
Key Responsibilities:
End-to-End Candidate Coordination
Ensure a seamless pre-offer recruitment experience by serving as the main logistics contact for candidates, hiring leaders, and recruiters.
Coordinate scheduling for multi-stage interviews—including video, phone, panel, and in-person sessions—across multiple time zones and stakeholders.
Troubleshoot and resolve last-minute schedule changes or technology issues, escalating appropriately when neede
Process & Workflow Management
Oversee the full requisition audit process, flagging and communicating any findings or required corrections to recruiters as needed.
Utilize recruitment technologies and systems (e.g., ATS, scheduling tools) to maintain timely and accurate workflow execution.
Ensure all pre-offer recruitment coordination activities meet established service-level agreements (SLAs).
Maintain exceptional data integrity across all systems and touchpoints throughout the recruitment lifecycle.
Event & Program Support
Assist in planning and executing recruiting events; provide onsite support as required.
Deliver flexible support to Coordination Hub programs and cross-market initiatives as business needs evolve.
Minimum Qualifications
Strong organizational and time-management skills, with the ability to manage multiple priorities simultaneously.
Excellent written and verbal communication skills with a professional, candidate-focused approach.
Demonstrated experience managing high-volume scheduling in a fast-paced environment.
Ability to navigate ambiguity, exercise sound judgment, and remain composed under pressure.
Exceptional attention to detail and commitment to accuracy.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Ability to collaborate effectively with candidates, hiring leaders, and team members in a clear, engaging, and persuasive manner.
Flexibility to learn new processes quickly and adapt to new tools, technologies, and evolving business needs.
Preferred Qualifications
Over one year of experience thriving in a fast-paced, customer-focused environment.
Familiarity with recruitment systems, tools, and platforms (e.g., Taleo or similar ATS).
Salary Range: $20.00 to $35.82 hourly + bonus + benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave fo