Job Specifications
Welcome to Planet. We believe in using space to help life on Earth.
Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.
Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.
As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.
We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.
Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.
About The Role
The Customer Success team at Planet is seeking a new Customer Success Manager to maintain relationships with customers in our strongly growing EMEA Defence and Intelligence segment. Your mission will be to act as our main point of contact and trusted advisor for our customers during their time with Planet and focus on client retention. The ideal candidate is a self-starter, creative thinker, and a great communicator. Maintaining a human-centered approach, you will help drive value realization and return on the client’s investment. In addition, you will grow and utilize your defence & intelligence domain expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go-to Planet ambassador.
This is a full-time, remote position based in Europe and will require weekly to daily travel to defence customers in Eastern Europe. If located near a Planet office, you are expected to work from that office 3 days per week.
Impact You’ll Own
Build and maintain strong, long-lasting customer relationships
Assist customers to expand their usage and adoption of our products
Onboarding and training of new clients
Co-own contract renewal with sales
Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals
Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
Work closely with Sales Representatives and other teams across the company
Bring in domain knowledge and be the trusted advisor to our Defence & Intelligence customers
What You Bring
Experience successfully managing customer relationships or projects in defence
Bachelors’ degree in a relevant field
6+ years of experience in Customer Success, account management or similar
Excellent verbal and written communication skills in English, the language of the company
Ability to successfully communicate and coordinate with international customers & sales teams
Experience working with defence and intelligence customers across the EMEA region
Excellent problem-solving skills, proactive work style, and ability to work independently
Ability to multitask and prioritize job requirements
Ability to travel internationally
Experience operating within a classified environment
What Makes You Stand Out
Ability to obtain and maintain NATO security clearance
Fluency in one or more European languages
Experience in earth observation and related fields
Experience working with government customers
Working knowledge of geospatial technologies, GIS or Remote Sensing
Experience as an intelligence professional, imagery analyst or related field
Experience working with, or in, European defence organizations
Application Deadline: February 16th, 2026. 11:59pm PST
Benefits While Working At Planet
These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
Paid time off including vacation, holidays and company-wide days off
Employee Wellness Program
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Volunteering Paid Time Off
Why We Care So Much About Belonging.
We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job des
About the Company
Planet is the leading provider of global, daily satellite imagery and insights. Planet is driven by a mission to image all of Earth’s landmass every day, and make global change visible, accessible, and actionable. Founded in 2010 by three NASA scientists, Planet designs, builds, and operates the largest fleet of imaging satellites, as well as online software, tools and analytics needed to deliver data to users. Decision makers in business, government, and within organizations use Planet's data and machine learning-powered an...
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