Job Specifications
Company Description
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.
Values: Open, Trusted and Bold
Trusted Partners:
Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
Fortinet: Elite VIP Program – one of only 2 in the UK
AWS: Advanced Solution & Managed Service Provider Program
Job Description
THE ROLE
The Client Delivery Lead (CDL) at Telefónica Tech is a senior client-facing leader responsible for building trusted partnerships, driving account growth, and ensuring end-to-end delivery success. The CDL sits at the intersection of Delivery and Business Development, acting as a strategic advisor for key client relationships. You will partner with client executives to shape strategy, co-create transformation roadmaps, and orchestrate Telefónica Tech’s full technology portfolio to deliver measurable business outcomes. While the CDL role spans all Telefónica Tech service lines, this position has a particular focus on Data & AI engagements, often as the initial engagement — working with clients to help them leverage data as a strategic asset, modernise platforms, and unlock value through analytics, governance, and automation. This is a role for someone with exceptional commercial acumen, deep client empathy, and the ability to bridge strategic thinking with operational delivery.
Client Partnership & Strategy
Build and nurture long-term, trusted relationships with client executives, influencing at C-suite and board level.
Develop and execute a multi-year account strategy aligned with both client objectives and Telefónica Tech’s growth ambitions.
Act as a trusted advisor, helping clients navigate their digital transformation journey across Cloud, Data & AI, Cyber Security and Business Applications.
Champion the client’s voice within Telefónica Tech, ensuring their goals are translated into actionable outcomes.
Sales & Business Development
Supports the Sales Executive and Service Lines, respectively, in achieving revenue growth and overall profitability.
Identify and pursue opportunities for cross-sell and up-sell across Telefónica Tech’s practices and service lines.
Lead pre-sales solutioning and commercial strategy in partnership with Sales Executives, Solution Consultants and Practice Heads/CTO's.
Shape compelling, outcome-driven proposals and presentations that articulate client value and measurable impact.
Contribute to account growth planning, innovation initiatives, and client reference-ability efforts.
Delivery & Execution Oversight
Maintain end-to-end accountability for delivery performance and client satisfaction across all projects and services within your accounts.
Partner with project and service managers to ensure deliverables meet scope, schedule, cost, and quality commitments.
Run governance forums such as quarterly business reviews (QBRs) and client steering meetings to maintain alignment and transparency.
Identify and mitigate risks early, protecting both client trust and Telefónica Tech’s commercial performance.
Financial & Operational Stewardship
Ensure financial discipline across the account — from utilisation and margin protection to billing accuracy and cash flow performance.
Drive operational efficiency and profitability by monitoring delivery costs, productivity, and service-level adherence.
Proactively manage change requests and ensure all commercial impacts are captured and approved.
Report and forecast account performance against key financial KPIs.
Leadership & Collaboration
Lead and inspire cross-functional account teams, including Sales, Delivery, Solution Architects and Subject Matter Experts.
Foster collaboration across Telefónica Tech’s practices to deliver integrated, scalable and future-ready client solutions.
Support and mentor team members to develop both technical and commercial capability.
Promote a culture of openness, accountability, and high performance, consistent with Telefónica Tech’s values.
Qualifications
What experience/skills do I need?
Minimum 3 years’ experience in Data & AI transformation engagements across at least 3 of the following:
Experience working in a Cloud environment (ie. Azure, AWS or GCP)
Delivery of data platform modernisation programmes utilising medallion architectures impleme
About the Company
Telefonica Tech is a specialist provider of integrated technology solutions, with an end-to-end portfolio including Cyber Security, Cloud, Data & AI, Business Applications and Modern Workplace solutions.
We're not just a technology company. We're an extension of your business. We drive secure digital enablement and help solve our customers' most complex business challenges, accompanying them on their digital transformation journey as a trusted partner. We work together to create positive impact for businesses and the wider ...
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